General Manager - Hospitality

SUMMARY:
Hillcrest - Step into an exciting leadership opportunity where you can launch and drive the success of a premier interactive entertainment destination! Bring your hospitality expertise and entrepreneurial flair to shape a thriving lifestyle venue from the ground up.

POSITION INFO:
A leading player in the hospitality, leisure, and entertainment sector, renowned for delivering premium social experiences and cutting-edge interactive entertainment. As the General Manager, you will hold full operational and commercial responsibility of a social entertainment venue. This is an exciting opening role where you will build your team, set up operations from scratch. Key Responsibilities: Manage full day-to-day operational control. Maintain high service, safety, and compliance standards, including strict adherence to liquor licensing. Oversee stock, suppliers, equipment maintenance, daily cash-ups, and cash reconciliation along with other requirements Drive financial performance by running the venue to budget, controlling costs, managing labour scheduling, and reporting on P&L to head office. Set pricing strategies in conjunction with the head office management and business developer Design and execute a dynamic events calendar, including tournaments, social nights, to drive foot traffic and build brand awareness. Coordinate joint promotional activities with the centre management. Work in conjunction with the business developer in forming strategic relationships with the surrounding residential and estate communities to secure memberships and corporate bookings. Represent the venue professionally with an upmarket, socially-connected clientele. Lead full-cycle recruitment, onboarding, ongoing rostering, training, and culture-setting for employees Requirements: 5+ years of General Manager or senior management experience within a hospitality, leisure, or entertainment venue Demonstrated marketing and events experience capable of planning and executing a footfall-driving calendar. Proven experience in staff recruitment, leadership, and people management. Comfort with cash handling, daily reconciliation, and compliance standards. Valid driver's license, own transport, and flexibility to work evenings and weekends as required. Experience opening a venue from scratch or existing relationships. Attributes: Entrepreneurial, hands-on, and comfortable operating with early-stage infrastructure. Confident working autonomously while maintaining transparent communication with a remote head office. A polished relationship-builder who is genuinely at ease interacting with an upmarket clientele. Able to successfully balance strict commercial discipline with a genuine hospitality and service mindset. Remuneration : Market Related (Flexible, depending on experience) **Please note, that only shortlisted candidates will be contacted**