General Manager - Operations

SUMMARY:
-

POSITION INFO:
Duties: Execute effective planning, delegating, coordinating, staffing, organizing & decision-making to attain profit targets while ensuring compliance to SLAs Develop & implement strategic plans by studying technological & financial opportunities, presenting assumptions & recommending objectives Ensure realization of objectives through establishing plans, budgets, results measurements, resource allocation & progress review Coordinate efforts across procurement, production, field, and technical services, aligning actions with corporate policies Assign accountabilities, plan, monitor, and foster a culture of information sharing & development opportunities Build & uphold the company image through collaboration with customers, community organizations, employees, and enforcing ethical business practices Maintain quality service by establishing & enforcing organization standards Stay current with industry trends by attending seminars, reviewing publications, and benchmarking global best practices Enhance staff effectiveness through coaching, counseling, and communication of strategies & business objectives Monitor performance regularly, providing coaching, support, and feedback to facilitate continuous improvement Manage employee relations, workplace conflicts, and implement corrective actions in line with company policies Oversee capacity building initiatives for subordinate managers Requirements: 3 years+ management experience in a in the outsourced property services environment or client services NQF Level 6 to 7: Degree or Advanced Diploma SAFMA Certified Facilities Supervisor qualification Matric (Senior Certificate) is mandatory Valid South African Driver’s License Proven leadership and coaching capabilities Strong teamwork and negotiation skills Analytical mindset with strategic thinking ability