General Operations Manager (Hospitality)

SUMMARY:
General Operations Manager (Hospitality)

POSITION INFO:

The General Manager – Operations is responsible for the full hospitality function, support services, and overseeing gaming operations:

Requirements:

• Matric/Grade 12 and an essential business, hotel, or hospitality management degree.
• Minimum of 8 years in hospitality, gaming, or retail, with at least 5 years at a senior management level.
• Strong financial acumen, commercial flair, leadership, and critical attention to detail.
• Self-starter and independent thinker who can work under pressure and deliver results in tough environments.
• Valid driver’s license and ability to meet regulatory requirements of the respective gaming boards.
• Willingness to work extended hours, weekends, public holidays, and in a smoking environment.

Duties (not limit to)

• Strategic Planning: Develop and execute a comprehensive annual business plan to deliver revenue, market share, and profitability targets.
• Operational Excellence: Maintain strict standards for property cleanliness, hygiene, and a forward-thinking maintenance/capex programme.
• Compliance & Transformation: Ensure adherence to legislative requirements and Gaming Board regulations. Manage B-BBEE strategies to achieve Level 2 status.
• Financial Management: Oversee budgets, implement profit improvement plans, and control costs to ensure business sustainability.
• Stakeholder Relations: Build and maintain sound relationships with employees, guests, unions, and community leaders.
• Team Leadership: Manage direct reports and staff in a professional, fair manner to ensure superior performance and clear objective setting.
• Marketing & Service: Implement customer care programs and a focused marketing/promotions calendar to exceed guest expectations.

To apply, please email your updated CV to

Subject Line: General Operations Manager (Hospitality)- POS26148

Feedback: If you do not hear from us within 21 working days, please consider your application unsuccessful.

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