German Speaking Insurance Claims & Customer Support Consultant

SUMMARY:
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POSITION INFO:

A leading international organisation is seeking a professional and customer-focused German-speaking Consultant to join its growing team in Cape Town.

This is a permanent, office-based opportunity suited to candidates who are native or first-language German speakers with strong communication skills and previous experience in customer support, claims handling, insurance administration, travel assistance, or a related service-driven environment.

The successful candidate will provide professional support to customers while managing queries, case-related administration, and claims-related communication in a fast-paced, international environment.

Key Responsibilities

• Provide professional customer support in German (spoken and written)
• Manage customer enquiries and claims-related queries professionally and efficiently
• Handle documentation, administration, and system updates accurately
• Support customers through claims, service requests, and case-related processes
• Liaise with internal departments to resolve customer matters and ensure timely outcomes
• Maintain accurate records and ensure compliance with internal procedures and service standards
• Escalate complex matters where required and ensure appropriate follow-up
• Deliver a professional, empathetic, and high-quality customer experience at all times

Minimum Requirements

• German as a native / first language (spoken and written) is essential
• Strong English communication skills
• Previous experience in insurance claims, claims administration, travel insurance, customer service, financial services, assistance services, or a related environment will be highly advantageous
• Strong administration and organisational skills
• Excellent attention to detail and ability to work accurately under pressure
• Computer literacy and confidence working across multiple systems
• Strong communication and problem-solving ability

Personal Attributes

• Customer-focused and professional
• Strong attention to detail
• Able to work in a structured, fast-paced environment
• Empathetic and solutions-driven
• Team player with excellent communication skills

What’s on Offer

• Permanent employment opportunity
• Office-based role in Cape Town
• Exposure to an international working environment
• Career growth and development opportunities
• Competitive salary based on experience