Global Dialler Manager

Recruiter:

Sandi Crowther Recruitment

Job Ref:

DUR003456/LC

Date posted:

Tuesday, September 16, 2025

Location:

Umhlanga, South Africa

SUMMARY:

Mount Edgecombe. Working hours: Monday to Friday 08:00am - 18:00pm.

Are you a dialler expert with a track record of driving contact centre performance? A well-established, growing business is looking for a Global Dialler Manager to take ownership of their dialler strategy and elevate operations to the next level.

POSITION INFO:

Key Responsibilities:

Own the Dialler: manage campaigns, queues, skills, workflows, and rules in Connex One / Connex AI
Boost Performance in Real-Time: implement smart recycle rules, optimize best-time-to-call, and enhance list penetration
Turn Data into Action: analyse and report on key metrics - contact rates, SPH, conversions, abandonment rates
Ensure Compliance: uphold Do-Not-Call (DNC) regulations and consent best practices
Collaborate Across Teams: work closely with Operations, WFM, and QA to meet daily and weekly performance targets

What We’re Looking For:

Minimum 10 years in a call centre, with at least several years in a management role
A go-getter with a strong, confident personality and excellent English communication skills (written and verbal)
A self-motivated, systems-oriented professional who thrives in a high-performance environment
Tertiary education
Hands-on experience with Connex One or Connex AI - this is non-negotiable
Proven success in improving contact and conversion rates in sales or retention
Strong Excel and data handling skills - you’re confident with files, mapping, and dispositions
Calm under pressure, commercially minded, and analytically sharp

Apply:

Global Dialler Manager

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