Graduate Support Analyst

SUMMARY:
An independent banking and financial services group which provides a comprehensive range of specialist financial products and services is looking for a high-spirited, performance-driven and zestful graduate to join a diverse and vibrant team as a Graduate Support Analyst.

POSITION INFO:

MAIN PURPOSE OF THE JOB:

The Support Analyst plays a key role in the delivery of successful customer service. The Support Analyst must establish relationships with project sponsors, project managers and subject matter experts, to define solution, vision and scope and conduct requirements gathering. This individual is responsible for assisting the client and project team in delivering solutions and are aligned with business processes and strategies. He/she must be able to utilise applicable tools, processes and concepts on multiple, end-to-end projects. 

Key Areas of Responsibility:

• Work with business users to define and re-design business processes
• Actively seek ways to apply technologies to business processes to meet strategic goals through a conceptual understanding of technology and strong business insight
• Define user requirements
• Actively participate in issue resolution and escalation.
• Create documents, presentations, and training material that can be used to establish buy-in and launch the solution successfully.
• Conduct and participate in usability and application reviews with the users.
• Actively participate in the growth of the organisation through involvement in improvement efforts, product development and organisational infrastructure enhancements.
• Implement methodologies, standards and processes on all projects to ensure consistent quality.

Skills/Personal Attributes Required:

• BCom Informatics, BCom Information Systems, BSc Computer Science or equivalent degree
• Strong process understanding of business analysis methodologies.
• Superior written and verbal communication skills, including technical and report writing 
• Energetic and tenacious
• Excellent analytical skills
• Independent thinker
• Teamwork and cross collaboration ability
• Exposure to operating in an Agile environment

The next step is to enter the application process by completing the role match questionnaire. This online questionnaire is designed to identify if you are a good match for the role and the company and also help predict a new hire''s on-the-job performance and retainability. You will be required to use the link below:

Creating your profile:

• Registration and authentication:
• Please navigate to  http://ai.pivotaltalent.co.za/?CID=195DF   (we recommend using Chrome)
• Select ‘New registration’
• Complete registration information. Your email and password can be used to log in and continue building your profile, if you do not complete it in one session. Remember to accept the terms and conditions. 
• Select ‘Register a new account’

A few general guidelines for completing the assessment:

• Follow the registration page and register as a new user.
• There are no right/wrong answers. Do not see this as a test, just a way of assessing how you see things and approach problems. 
• Read the instruction pages carefully, there are timed questions, if you go past them you cannot go back. You only have one chance to complete the assessment.
• The 1st section is the most challenging and is also timed, take notes right from the start! Do not let this section discourage you.
• Please find the time to put aside 45 min to complete the assessment (without any distractions).

Please note that selecting ‘next’ on the assessment saves the current progress.

Please ensure that you do this before logging out. (It is recommended not to log out during a section that is timed, as indicated by a counter at the top of the page).

If you have any issues while completing the assessment, please send an email to --------Please upload your CV here-------->  with a screenshot of your error message; in this way we can give your support requirements the attention it needs.

NB! This job is now closed. You can apply for other jobs by uploading your CV.