Group CEO - JHB (BPO, Insurance and Call Centre)

SUMMARY:
Our client based in JHB is looking to employ a skilled and experienced group CEO to join their team with experience in the financial/Insurance services space.

POSITION INFO:

• Assume responsibility for the effective leadership and management of the business - without alienating the existing staff and rapidly assume managerial responsibility and authority in the role
• Work effectively with the Shareholders and Founders to understand the business and the requirements of the role. Lead the overall company strategy development, refinement and implementation
• Work effectively and in cooperation with direct reports, often in an informal and ad hoc manner, to provide creative ideas and to understand the financial risks and implications of decisions
• Diversify the profit streams of the business to make the business less reliant on its key customers through a combination of organic growth and possibly strategic acquisitions. Gain leverage from our well-established sales abilities
• Re-establish an entrepreneurial culture in the business
• There is enormous potential to use modern technology more effectively within the organisation. The incumbent should be able to identify and implement available software or technology opportunities to leverage process, technology and product across the Group
• Ensure that consistency is maintained in terms of the day to day operations of the business
• Effect any change required within the business in order to implement the business strategy
• Quickly gain an understanding of the particular risks inherent in the Company’s business model and implement mitigation processes and procedures. Ensure overall effective business risk management including client contractual arrangements
• Remain abreast of regulatory changes which may impact on the nature of the company’s business
• Manage the cash plan within the business and if necessary engage with Shareholders and Founders to meet the strategic need for funding
• Motivate, mentor and guide direct reports and ensure ongoing effective people management and development within the organization
• Contribute towards the overall growth and seriously increase the profitability of the Group

• Engender a style of management that encourages an ethos of excellence and a mindset of continuous improvement

QUALIFICATION:

Flexible – experience and leadership abilities are more important

PROFESSIONAL EXPERIENCE:

• At least five years experience in either managing a business in its entirety or running a large division within a company which is independent from the support of a head office structure. Strong preference for candidates from mid-size companies as opposed to large corporate environments
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• Must have had at least three years experience working at Director level within a private company and be familiar with reporting to and working with the Founders of the business
• Must be comfortable working in an environment where consensus building with the shareholders, who are still actively involved in the business, is a natural part of the management process
• Must understand how to formulate and execute business plans and strategies
• A deep understanding of sales and how to enable and manage a large team of sales consultants is a serious advantage. Must be able to motivate large numbers of staff in order to maximise results
• Good understanding of service experience and the processes required (necessary at Group level)
• A desire to work with and develop young people in a high performance environment is important
• A strong focus on implementation of entrepreneurial initiatives
• Experience implementing modern technology (with a pragmatic understanding of how technology can leverage a business)
• Candidate should be highly numerate, analytical and commercially driven

PERSONAL CHARACTERISTICS

• A high level of integrity and a sound work ethic. Ambitious and keen to work hard with high energy levels
• Must be able to lead from the front but also know when to be led. Humility is important
• An understanding of cultural diversity and specifically the ability to connect with the younger generation is a key requirement for the role
• Must be able to communicate, motivate and inspire staff at all levels and be comfortable on the “shop floor” as well as in the board room
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• Attention to detail with the aptitude and interest to quickly understand the details and be prepared to ‘roll up sleeves’ when necessary. Must be a team player
• Ability to think conceptually while effectively executing strategy. Must be numerate and analytical
• Must be “hungry” to assume the opportunity and excited to “step up” into the role
• Must possess the requisite EQ when dealing with the Founders and Shareholders, have the sensitivity to keep them informed and must be able to manage both “upwards and downwards” in an organization.

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