Group Leader: Service

 

Recruiter:

Hitachi Construction Machinery Southern Africa Co

Job Ref:

JHB000060/CS

Date posted:

Wednesday, November 17, 2021

Location:

Johannesburg, South Africa


SUMMARY:
Hitachi Construction Machinery is a world leading manufacturer of construction and mining equipment with a strong focus on a consistent development to provide customers with the technology, products and services that generate new value. Its employees represent a group of trusted experts while keeping continued focus on innovation and growth.

Are you an independent achiever focused on performance that is looking to join a multi-cultural, collaborative and an innovative working environment? If so, then we are looking for you!

POSITION INFO:
Purpose:
Managing the group and sectional level across the organization, inclusive of all horizontal line management within the service division.
 
The Service Group Leader will additionally be accountable for developing and implementing departmental plans and objectives in line with business strategies and ensuring compliance thereof.

Minimum Qualifications:
Relevant trade certificate or engineering qualification: Essential
Relevant managerial qualification: Essential.

Minimum Experience:
Earthmoving equipment or mining industry Operational 7 years; Managerial 3 years.

Roles and Responsibilities include inter alia:
Strategy Development and Implementation
Adhere and comply to company policies and procedures
Ensure the increase and retention of market share
Promote and increase the participation in aftermarket
Timeous daily, weekly, monthly and annual reporting
Annual group budgeting and forecasting
 
Service Management
Ensure that customer queries and complaints are dealt with efficiently and effectively
Take remedial action to ensure customer satisfaction
Identify and exploit new business opportunities through customer interaction
Control and manage aftermarket activities
Provide support to internal and external customers
Develop and manage service level agreements and contracts with service providers
Compile and submit work-in-progress exception report
Monitor disputes and queries in terms of debtors
Manage the preparation of new equipment and selling of services, parts, out-work and assets
Manage the administration of pre-delivery inspection documentation and warranty registration
Ensure orders are accurately processed as per Sales Service Credit Schedule
Manage warranty claims
Manage and approve the costing quotation process

All applicants are thanked for their interest in the position. Employment Equity requirements will be taken into consideration.
Applications which have not been responded to within 21 days of publication should be regarded as unsuccessful.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Senior Procurement Manager: Indirect Materials
Location: Johannesburg
Salary:
35 days ago


Executive Chef
Location: Johannesburg
Salary:
36 days ago


Operations Manager (Biopharma)
Location: Pretoria
Salary:
57 days ago


Group Marketing Manager (Motor Retail) (CPT/JHB)
Location: Johannesburg
Salary:
60 days ago


Inland Regional Sales Manager – Specialised Beverages
Location: Johannesburg
Salary:
67 days ago


Chief Financial Officer (SA and Namibia)
Location: Johannesburg
Salary: 180000 Annually
If you can steer strategy, dodge risk potholes and accelerate profitability across South Africa and Namibia, this CFO role might just be your next first-class upgrade. Buckle up, this one’s for the financially fearless.
2 days ago


Financial Accountant
Location: Johannesburg
Salary: 400000 Annually
Are you a dynamic finance professional ready to take your career to the next level? Join a leading construction firm driving major civil engineering projects across South Africa and beyond. This is your chance to be at the financial heart of an organisation with growth, scale and impact.
4 days ago


Financial Manager
Location: Johannesburg
Salary: 1000000
Powering the future of connectivity — where finance meets innovation.
5 days ago


Management Accountant
Location: Johannesburg
Salary: 900000 Annually
A mining company focused on the extraction and development is looking for a Management Accountant.
6 days ago


Chief Financial Officer (CFO)
Location: Johannesburg
Salary: 2000000 Annually
Our client is looking for an accomplished Chief Financial Officer (CFO) to join its executive leadership team and play a pivotal role in driving sustainable growth, operational excellence, and financial performance across the business.
7 days ago


Create a free job alert for Group Leader: Service in Johannesburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions