HOD - Procurement (must have insurance or emergency service experience)

SUMMARY:
Procurement and Network Management and responsible for managing the Ambulance, Emergency Medical Services Automotive and Home service Providers as a whole; implement more efficient ways of providing service. Manage and oversee Cost Control Division

POSITION INFO:
Duties:
· Manage EMS, Auto & Home Service Providers

· Extend and enhance the panel of service providers.

· Negotiate and manage rates/outcomes with service providers.

· Advise management on related processes, procedures and protocols.

· Timeous production of required stats and reports

· Understands and interprets stats, reports, products and SLA with clients to ensure smooth running of the department (this has a direct impact on service levels and customer services if not understood)
· Ensures that department policies and procedures are updated in order to ensure continuing effectiveness, and communicates and implements same, effectively.
· Assist staff when they experience complaints and problems with Service Providers
· Ensure monthly KPI’s are tracked and reported on.
· Manage the onboarding and support of the digital platforms and engagements with providers to ensure correct utilization of the platform.
Perform training with providers and host roadshows nationally

Requirements:

• Min 3 years working experience at a manager level within an emergency dispatch environment or insurance related environment.
• Excellent geographical knowledge of South Africa and Africa
• Understanding the complexity of service provider services within the company’s business environment
• Ability to manage own time.
• Excellent administrative skills
• Articulate in English/Afrikaans (ethnic languages will be an advantage)