HR Manager | The Silo Hotel

SUMMARY:
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POSITION INFO:

The Silo Hotel is seeking a dynamic and experienced HR Manager to oversee all people-related policies, practices, and procedures, ensuring they are efficiently, accurately, and consistently implemented. As a key member of the Management Team, this role is instrumental in fostering a high-performance culture while ensuring legal compliance and employee well-being.

The HR Manager will support the hotel’s leadership in delivering a people strategy that aligns with The Royal Portfolio’s Vision, Purpose, and Values: “To give our guests a complete experience and a perfect stay.”

This is a unique opportunity to contribute to the success of a world-class, luxury hospitality brand by nurturing a positive and engaged workforce.

MAIN DUTIES AND RESPONSIBILITIES

• Strategic HR Leadership & Compliance
• Employee Relations & Culture Development
• Ensure all employees embrace and reflect the company’s Purpose, Values, and Vision.
• Contribute as part of the hotel's executive committee to delivering a 5-star luxury hospitality experience aligned with company values.
• Lead and implement HR strategies, policies, and processes in line with The Royal Portfolio’s group-wide HR vision.
• Ensure legal compliance with all labor laws and employment regulations.
• Support Heads of Departments in managing their teams effectively, providing guidance on employee relations and performance management.
• Contribute to group-wide HR strategy and continuous improvement initiatives.
• Talent Acquisition, recruiting & Workforce Planning
• Oversee recruitment, selection, and onboarding to ensure top-tier talent acquisition.
• Ensure accurate job profiles and organizational reporting structures are maintained.
• Drive diversity and inclusion initiatives within the workforce.
• Identify teams or departments requiring additional support, coaching, or engagement to improve relationships, morale, and productivity.
• Work closely with The Royal Portfolio’s IR Generalist to manage disciplinary processes, grievances, and performance management fairly and consistently.
• Learning & Development, Encourage and oversee learning & development programs,
• Track and maintain training records to support employee growth and compliance.
• HR Operations & Payroll Administration
• Oversee payroll administration, ensuring accuracy and efficiency in processing salaries, benefits, commissions, gratuities, and statutory deductions.
• Ensure HR documentation, procedures, and audits are up to date and accessible.
• Employee Engagement & Development - Ensure that the BHAG (big hairy audacious goal) measurements for staff engagement and development are met.
• Implement and promote wellness initiatives, team-building activities, and social events to enhance employee engagement.
• Monitor and improve employee satisfaction, retention, and well-being.
• Be actively involved in innovation throughout the property.

Key Performance Indicators (KPIs)

Talent Acquisition & Retention

• Voluntary Termination Rate,
• Hiring Process Satisfaction Rate,
• Time to Hire,
• Diversity Metrics,
• Turnover Rate for High Performers

Employee Experience & Engagement

• Employee engagement Survey Numbers,
• Net Promoter Score, (Indeed)
• Exit Interview Feedback,
• Learning & Development Score

Performance Management

• Job Criteria Match for New Hires
• Internal Promotion Rate,
• Payroll Accuracy,
• Productivity Metrics

Compensation & Benefits

• Salary Competitiveness,
• Employee Benefits Satisfaction,
• HR Initiatives

Strategic HR Impact

• Alignment with Property goals with Group goals,
• Continuous Improvement Initiatives,
• Compliance with Labour Regulations
• Compliance with hiring foreign staff and regulations

Technical & Functional Competencies

• Minimum 5 years’ experience in an HR Management role, preferably within the hospitality industry.
• Degree in HR, Industrial/Organizational Psychology, or a related field (Hospitality, Psychology, Education or Law background advantageous).
• Strong knowledge of South African labor laws (BCEA & LRA) and disciplinary procedures.
• Experience with HR systems (e.g., Sage, Connect Teams, Ditto) and Microsoft 365 tools.
• Analytical mindset with data-driven decision-making skills.
• Strong problem-solving, change management, and conflict resolution abilities.

Leadership & Personal Attributes

• Business partner mindset with a strategic and solutions-oriented focus
• Strong coaching and mentoring skills to develop teams.
• Ability to inspire and foster a positive, high-energy work environment. (Energy, Energize, Edge, Execute, EQ )
• Strong collaboration and relationship-building skills.
• Ability to navigate complexity, make sound decisions, and lead with integrity.
• Excellent communication and interpersonal skills.
• Highly organized, proactive, and adaptable.
  

Additional Requirements

• Must be Cape Town based and work on property daily, with an easy commute to the V&A Waterfront.
• South African citizenship is advantageous; a valid work permit is required for non-citizens.
• Pre-employment polygraph testing is a condition of employment.
• Cultural fit within The Royal Portfolio is essential.

Why Join The Silo Hotel?

At The Silo Hotel, we believe in enriching lives through luxury travel - not just for our guests, but for our employees as well. As HR Manager, you will be at the heart of our organization, shaping an engaged, high-performing, and values-driven team.

If you are an experienced HR leader with a passion for people and hospitality, we invite you to apply and become part of our world-class team.