SUMMARY:
HVAC Technical Manager
POSITION INFO:
HVAC Technical Manager - JHB
As Technical Manager you will primarily be responsible for managing, coordinating and overseeing a portfolio of client contracts which includes managing a high volume of customer service level agreements, management of the maintenance, repair and installation of air-conditioning and refrigeration equipment, both on a fixed site or via a number mobile teams performing work at various remote client sites. You will be required to plan and manage the daily activities of these teams, compliance to customer SLA''s, provide monthly and ad-hoc technical reports, prepare audit reports with budget proposals, ensure portfolio financial performance and compliance with company procedures. You may be required to provide higher level technical support to your, or other, teams, whilst training, mentoring junior staff and maintaining oversight of the 2IC Program within your portfolio.
The Technical Manager is seen as a subject matter expert in all aspects of HVAC & Refrigeration maintenance management. A component of account management is required in support of the Key Account Manager.
In addition, you will be required to carry out your role whilst maintaining company, industry and safety standards.
Minimum requirements :
❑ 5 - 7 years within a similar role (HVAC Manager) or an equivalent combination of education and experience.
❑ Proven experience in project management / supervision and adherence to service level agreements.
❑ Provel ability to demonstrate a drive for results and accountability of business needs;
❑ Experience drafting and submitting budget proposals and recommendations subsequent budget changes where necessary.
❑ Experience leading, motivating and managing various project and program sizes, including internal and external resources, while holding the team accountable for performance.
❑ Adapt at conducting research into project-related issues and projects
❑ Possess a strong personal desire for improvement; and the desire motivate HVAC Technicians to be better tomorrow than they are today.
❑ Experience working both independently and in a team-orientated, collaborative environment.
Relevant Diploma, / Degree in Project Management
❑ Diploma / Degree in Business Management | ❑ N2 – N6 Certified
❑ Possession of a valid driver’s licence | ❑ Gas Practitioner certified (mandatory)
❑ Trade Qualified Refrigeration / Airconditioning Technician / Mechanic (Industrial/Commercial) Knowledge:
❑ Knowledge of organisational effectiveness and operations management
❑ Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems
❑ Sound understanding of contracting principles and contractor management.
❑ Intermediate financial management knowledge
❑ Must be able to learn and apply new technologies
❑ Has the ability to read, interpret, utilize and train on manuals, schematics, and control circuits relating to HVAC and Refrigeration systems
❑ Intermediate knowledge of proficiency and command of Work, Excel and Report Writing.
❑ High level of Health and Safety requirement for operations and projects Skills / Qualities
❑ Developing budgets | ❑ Excellent communication skills | ❑ Leadership ability
❑ Outstanding organisational skills | ❑ Ability to discuss technical concepts
❑ Supervisory skills | ❑ Problem solving ability | ❑ Pro-active and energetic person
❑ Performance Management | ❑ Attention to detail | ❑ Exceptional Time Management Skills
Responsibilities :
Oversight and management of the following key areas:
• People Management | • Service Level Agreement Management | • Project Management
• Client and Contract Management | • Compliance and Reporting
People Management Weight: %
• Participate and/or conduct regular scheduled departmental meetings with staff and management
• Conduct staff performance appraisals / reviews and set improvement goals as per company requirements.
• Identify and promote staff development and training
• Manage individual and group employee performance and outputs.
• Manage, review and approve employee timesheets and leave
• Maintain open lines of communication | • Assign task/projects to designated individuals
• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.
• Assist in the 2IC Mentoring Process | • Staff retention and recognition
KPA Service Level Agreement Management Weight: %
• Plan and coordinate planned maintenance schedules | • Manage repair volumes
• Conduct periodic site quality inspections | • Analyse cost on repairs
• Schedule, direct and provide technical support to HVAC Technical teams to meet service demands and customer expectations
• Offer technical support to clients through | • Quick identification and diagnosis of faulty equipment
• Analysing costs on repairs | • Scheduling of maintenance and repairs of HVAC Units and systems
• Management of periodic audits including:
• Ensure periodic site audits and quality inspections are done timeously;
• Submit relevant reports to management | • Act on non-compliance and deviations
• Ensure relevant administration and documentation is completed and submitted to designated role players | Project planning and scheduling
• Manage all aspect of multiple projects to ensure the overall goal is aligned to and directly supports the achievement of strategic goals including:
• Managing time, budget and quality | • Timeous completion of projects
• Managing work activities and resources
• Oversight, approval and ordering of equipment and spare
Conduct project post-mortems and create a recommendation report in order to identify successful and unsuccessful project elements (information/knowledge sharing)
KPA4 Client and Contract Management Weight: %
• Attend client meetings | • Timeous submission of periodic reports
• Attend to client complaints and resolve through problem-solving
• Determine clients needs and goals in order to exceed client expectations
• Built and maintain rapport and interpersonal relationships with contractors
• Provide feedback on jobs to relevant stakeholders
• Work with other departmental teams to meet company and departmental goals and objectives.
KPA5 Compliance and Reporting Weight: %
• Compile and submit periodic and on-demand reports to management
• Attend to relevant meetings both off- and onsite | • Achieve sales / service targets and goals
• Communicate and enforce service, industry, organisational and safety standards
• Ensure all operations are carried out in an appropriate and cost-effective way
• Drive company ISO standards and company quality management system
Management, Clients, Staff, Suppliers, Contractors and Consultants.
