Head Butler

SUMMARY:
A luxurious lodge in Hoedspruit is on the lookout for an exceptional Head Butler to lead its service team and elevate the guest experience to world-class standards.

POSITION INFO:
The Head Butler will play a pivotal role in delivering a world-class guest experience through exceptional food and beverage service. Working closely with the butler team, this position ensures that every guest interaction is warm, personalised, and seamless. The role requires a hands-on leader who can manage and mentor a team, uphold service excellence, and collaborate with the kitchen and management to curate memorable dining experiences.

Responsibilities:

• Lead and manage the daily operations of the butler team to ensure consistent, high-level service delivery.
• Provide full-service functionality to guests, ensuring your presence at all meal times until guests have finished.
• Uphold the overall guest service experience at the lodge, maintaining high standards in every interaction.
• Conduct daily service briefings and provide ongoing training and mentorship to the butler team.
• Maintain accurate records and accountability for service-related stock, including cutlery, crockery, glassware, and consumables.
• Engage with guests regularly to understand their preferences, dietary needs, and special requests, using this information to personalise their stay.
• Work collaboratively with the kitchen to ensure smooth meal service, presentation, and guest satisfaction.
• Deliver prompt and thoughtful feedback to management on any guest concerns or service challenges.
• Represent the lodge with professionalism, displaying exceptional grooming, communication skills, and a passion for hospitality.

• Minimum of 2 years’ experience as a Head Butler in a 4 or 5-star establishment (essential).
• Proven experience in high-end, luxury hospitality with an understanding of 5-star service standards.
• Strong food, beverage, wine, and cocktail knowledge; barista or sommelier experience advantageous.
• Excellent understanding of dietary requirements and allergy considerations.
• Highly organised, detail-oriented, and calm under pressure in a fast-paced environment.
• Excellent interpersonal and communication skills; fluent in English (additional languages beneficial).
• Immaculate personal presentation and a passion for guest interaction and service.