SUMMARY:
Managed the guiding department and coordinated guest activities, including forest walks
POSITION INFO:
Few lodges can say that they are located on the cusp of a World Heritage Site. This area is blessed by the waters of Lake St. Lucia, an estuarine lake system which sustains an abundance of birds and wildlife. With 18 wooden chalets built into the forest and overlooking the lake it is a true paradise destination. Nibela Lake Lodge and Sobhengu Lodge falls within Dream Hotels & Resorts, a mixed-use accommodation group working towards greater accountability and local impact. Together, we’re on a mission to actively create a brighter future.
Dream Hotels & Resorts lives by its 8 core values. Our team is dedicated to being reliable and accountable, fostering empathy to understand others' feelings and collaboratively find solutions, and prioritizing sustainability in environmental, financial, and social aspects. Rooted in humanity, trust, dynamism, excellence, and joy, we celebrate diversity, prioritize integrity, embrace creativity, pursue quality, and foster a joyful work environment to connect people with our surroundings and each other. These play a part in our day-to-day decision making & operational requirements.
Job Overview:
As the Head Guide, you will be responsible for managing the guiding department and coordinating all activities related to guest experiences, including forest walks, boat excursions, and other ecological interpretive activities. You will work closely with the Maintenance Team and the Resort Custodian to support and implement a preventative maintenance plan for activity-related assets. The role requires a high standard of training, environmental knowledge, and leadership.
Qualifications and Experience:
- FGASA Level 1 (Minimum
- Valid First Aid Level 1
- Valid Driver’s License with PDP
- Skippers License (preferable, or willingness to obtain within 6 months)
- Firearm competency not required (non-Big 5 area)
- Must be able to speak fluent English and Zulu
- In-depth knowledge of lodge operations
- Advanced computer literacy
- Minimum of 3 years guiding experience in a lodge or nature-based tourism setting
- Proven leadership or management experience in a similar environment
- Experience in guest-facing roles with a 4-star or 5-star operation
