Head Guide

SUMMARY:
Job Summary
The Head Guide / Safari Manager is responsible for overseeing all guiding operations, mentoring and managing the guiding team, and ensuring the highest standards of safety, service, and wildlife interpretation. Acting as the main point of contact for guests in the field, you will deliver unforgettable safari experiences while maintaining operational excellence, fostering teamwork, and upholding the lodge’s vision and values.
Key Responsibilities
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Lead, manage, and mentor the guiding team to ensure exceptional field operations
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Supervise walking safaris, game drives, and other wildlife experiences while maintaining safety and adherence to lodge protocols
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Uphold and enforce operational standards across all guiding activities
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Monitor team performance and provide constructive feedback and professional development opportunities
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Interact with guests professionally, ensuring a personalized and memorable safari experience
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Maintain all guiding equipment and vehicles, ensuring they meet safety and operational standards
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Collaborate with management to ensure seamless communication between lodge operations and field teams
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Promote conservation, environmental education, and responsible tourism practices to guests and staff
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Build and maintain strong relationships with local communities, suppliers, and contractors
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Ensure compliance with all regulatory requirements, including firearm handling, permits, and wildlife regulations

POSITION INFO:
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Minimum FGASA Level 2 (NQF 4) or equivalent guiding qualification
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Valid Trails Guide qualification
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Proven experience as a Head Guide or Safari Manager
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Strong leadership and team management skills
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Experience guiding in Big 5 reserves and luxury 5-star lodges
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Valid Professional Driving Permit (PrDP)
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Current Wilderness First Aid certification
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Valid Advanced Rifle Handling (ARH) qualification
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SAPS business competency for rifle use
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Excellent organisational and planning skills
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Mature, professional, and responsible demeanour, with the ability to mentor and inspire a guiding team