Head Guide / Tour Manager

SUMMARY:
A leader in small group adventure travel is searching for an exceptional and experienced professional to step into the role of HEAD GUIDE / TOUR MANAGER

POSITION INFO:
This is a unique opportunity to lead a team of passionate guides and ensure every accommodated adventure delivers the high standard of excellence their intrepid travellers expect. If you possess a deep, intimate knowledge of the Southern African wilderness, proven leadership skills, and a dedication to delivering the safari experience of a lifetime, we invite you to apply. Core Criteria: Solid experience with complex scheduling and resource allocation. Experience in overland tour guiding Demonstrated experience in logistics, operations, and administration. Proven HR experience (travel\/tourism\/hospitality industry) Being highly detail-oriented is ESSENTIAL Strong communication and organisational skills are crucial Ability to manage a diverse team Able to work under a lot of pressure (Peak season can be very hectic) Adaptable and able to think on your feet Candidate must be able to pay exceptional attention to detail. Proficiency in Microsoft Office Suite, particularly Excel, for detailed scheduling, reporting, cash balancing, and records management. Candidate Responsibilities: Recruitment of guides Managing their qualifications, licenses, etc Training of current and new guides Creating guide contracts for tours Pre-tour briefing for each tour and assisting guides with changes, etc Scheduling guides on tours for the year (English & German tours), and managing the vehicle schedule Tour debriefing on return to discuss any issues\/complaints Analysing tour reports & client feedback forms & reporting to management Guide support when on tour Balancing of tour cash\/cards & updating guides' salary books Check that the guides have work permits in place for cross-country tours Weekend departure briefings for clients (rotational basis) Weekend telephonic assistance when needed on the HR emergency phone (transfers, guide queries, etc) Update route descriptions\/timing sheets, etc, when there are changes to tours 13th & 14th cheques, and performance incentives Live out and 100% office-based.