Head of Collections – Home Loans | Strategy Meets Impact

SUMMARY:
Head of Collections – Home Loans | Strategy Meets Impact


Are you a fearless leader with a sharp edge in credit risk and collections strategy? Ready to take charge of a high-impact portfolio in the secured lending space? We’re looking for a Head of Collections (Home Loans) to lead the charge in managing, recovering, and rehabilitating distressed assets—driving both performance and purpose.

POSITION INFO:
What You’ll Lead:

• Craft and execute smart, scalable strategies to recover secured home loan assets and maximise value on distressed debt.
• Drive collections performance while upholding strong compliance, governance, and regulatory standards.
• Lead a skilled team across credit risk, collections, and legal, ensuring alignment with business goals and customer outcomes.
• Champion continuous process improvement and innovation across the collections lifecycle.

• You’ll be the key voice at the table for strategy, risk, recovery, and rehabilitation in the home loans space.
• You’ll collaborate across credit, legal, operations, and leadership to build an ecosystem where data meets action.
• You’ll ensure that secured assets (homes and tangible property) are recovered responsibly and effectively—keeping risk low and value high.

• A seasoned professional with 10+ years’ experience in credit risk, collections, or foreclosure strategy.
• Strong experience in secured lending, ideally in home loans or real estate-backed portfolios.
• A hands-on strategist who leads by example and thrives in complex, fast-moving environments.
• Commercially sharp with an analytical mindset and deep understanding of risk, legal frameworks, and governance.

• Bachelor’s degree in Business, Finance, Risk, or a related field. Postgrad or certification (e.g. CRM) a bonus.
• Experience leading credit collections in banking or financial services.
• Fluency in quantitative analysis, risk reporting, and financial controls.
• Proven success in leading foreclosure and recovery functions with integrity and efficiency.

• Own a critical leadership portfolio in secured lending collections.
• Influence strategy, performance, and customer outcomes at the highest level.
• Work in a hybrid setup that values collaboration, autonomy, and growth.
• Be part of a forward-thinking team driving purpose through performance.