Senior Accounts Receivable Specialist

SUMMARY:
We are currently seeking a highly skilled and detail-oriented Senior Accounts Receivable Specialist to join a well-established multinational telecommunications company based in the Sandton area. This is an exciting opportunity to become part of a dynamic, fast-paced organisation with a strong global footprint, where you will play a key role in managing the full accounts receivable function, ensuring timely collections, and maintaining strong client relationships.

The successful candidate will have extensive experience in AR with tier 1 (priority customers) as well as good analytical and relationship building with clients

POSITION INFO:
Position overview:
The Accounts Receivable Specialist is responsible for managing end-to-end accounts receivable activities, with a strong focus on customer-facing engagement, timely collections, accurate cash application, and clean customer accounts. The role partners closely with internal stakeholders to resolve billing and account queries quickly, protect cash flow, and deliver high-quality customer experience. Success in this position requires high energy and confidence in customer and stakeholder interactions, strong analytical capability, sound judgment in conflict resolution, and demonstrated experience working in Oracle to investigate, reconcile, and action customer account items. This role also contributes to identifying and improving AR and billing processes to enhance efficiency, controls, and service levels, particularly within high-volume, Tier 1 customer portfolios

Requirements:

• Bachelor’s degree in finance or
• Professional accounting qualification ACCA or CA(SA) are preferred
• At least 3 to 4 years of experience in Accounts
• Experience with top tier customer

• Highly customer-facing with a confident, high-energy approach; builds credibility through clear communication and consistent follow-through.
• Strong stakeholder engagement skills, partnering effectively across Sales, KAMs, Operations/Property, Power, Utilities and Finance to progress actions and unblock
• Highly analytical and detail-oriented, able to interpret aging/open-item data, identify root causes, and prioritise work to deliver cash and customer outcomes.
• Proven Oracle (ERP) experience, including investigation, reconciliation, and actioning of customer account items (e.g., invoices, credits, allocations, unapplied cash).
• Demonstrated ability to resolve conflicts and disputes professionally, driving timely customer resolutions while protecting company cash flow and controls.
• Have a Collections mindset with experience driving overdue recovery through proactive outreach, negotiation, and escalation where required.
• Supportive, service-oriented style—balances firmness on payment commitments with positive customer experience.
• Have a continuous improvement mindset: able to identify process gaps and implement practical improvements to enhance efficiency, reduce rework, and improve billing/AR

• Own day-to-day AR operations for allocated customers, maintaining accurate balances, clear account status, and consistent customer-facing service.
• Drive customer collections through proactive, high-energy engagement (calls, emails, meetings), disciplined follow-ups, and effective negotiation to secure payment commitments.
• Maintain monthly debtors aging and use data-driven analysis to prioritise collection activities; perform daily and bi-weekly follow-ups and escalate risks appropriately.
• Resolve overdue/default scenarios by applying effective conflict management, agreeing with customer resolutions, issuing default notices where required, and supporting KAMs with legal handover documentation.
• Provide customers with statements, open item reports, and invoice documentation to enable timely payment processing and reduce avoidable disputes.

• Perform daily receipt and allocation reconciliations, ensuring accurate capture in Oracle, and submit supporting files to the GBS / Africa AR team for processing.
• Manage complex customer allocations, including site-by-site allocations for Tier 1 customers with high lease volumes, applying strong analytical skills to ensure accuracy and traceability.
• Reconcile payments per customer and provide clear paid outstanding reporting to internal stakeholders to support collections strategy and customer engagement.
• Investigate and clear unapplied cash and credits in Oracle, improving allocation efficiency and positively impacting cash flow and revenue recognition.

• Manage customer queries and billing disputes end-to-end, applying strong problem-solving and conflict resolution skills to secure timely, mutually acceptable customer resolutions.
• Lead and participate in weekly and bi-weekly customer meetings with a confident, high-energy approach to progress actions, unblock issues, and accelerate cash collection.
• Partner with Sales, KAMs, Property, Power, Utilities, and Finance teams to obtain complete billing and contract details, clarify root causes, and resolve customer issues quickly and
• Support ongoing customer initiatives (e.g., master data alignment, renewals, restructures) by coordinating inputs, ensuring accurate account treatment, and maintaining strong stakeholder

• Perform AR reconciliations due by the 15th of each
• Run and interpret aging and open item reports from Oracle and Insite, reconciling variances and highlighting actionable insights for collections and close.
• Prepare weekly debtors updates and provide inputs into cash flow forecasts and
• Assist with AR close activities, including bad debt files, reserve aging, and customer roll-forward reconciliations.
• Support TM1 submissions by preparing reconciled aging, unbilled reconciliations, advance payment calculations, and customer roll-forwards.

• Ensure AR data integrity and accuracy impacting financial
• Investigate billing anomalies and provide supporting documentation to GBS and Finance
• Support management with ad-hoc reports and
• Identify recurring root causes (e.g., billing quality, master data, process gaps) and recommend practical improvements to enhance efficiency, reduce rework, and improve customer
• Strive for continuous improvement and participate in AR process improvement
• Perform UAT testing for system enhancements and reporting changes when

• Hybrid working 3 days (60%) of work week in office and 2 day (40%) work from home.