Head of Credit - Strategy & Business Development of the Loan/Credit Services

Recruiter:

Merand Corbett & Associates

Job Ref:

CPT000944/CW

Date posted:

Friday, November 25, 2022

Location:

Capetown, South Africa

JOB SUMMARY:
Head of Credit - Strategy & Business Development of the loan/credit services

An exciting opportunity has become available for the Head of Credit.
To be the business owner responsible for the development and management of the loans/credit product portfolio. The role is accountable to manage the overall functioning and profitability of loan products.

JOB DESCRIPTION:

The Head of Credit reports directly to the Head of Product Incubation. This position is responsible for strategically ensuring the profitability, development and management of loan/credit services. The Head of Credit will be responsible for the planning and managing of projects for implementation of loan products and monitoring of overall product performance. The role will be responsible to ensure systems, processes and controls are in place and legally compliant to different country regulatory requirements. They will be responsible for stakeholder engagement and sustainability across various departments and countries.

Duties and Responsibilities (Include but is not limited to):

Contribute to development of loan services across existing and new markets where the Company operates
Identify opportunities to expand product and service offerings
Ensure opportunities are strategically and legally viable
Create and execute strategies to maximise loan services profits in sustainable way
Carry out market analysis and monitoring of micro and macro influences
Conduct competitor analysis as well as gap analysis
Develop people, processes, and the tech solutions for loan/credit services in collaboration with different stakeholders internally and externally
Collaborate with in-country representatives with regards to projects and partnerships
Managing loan/credit products and underlying infrastructure across multiple territories
Take full responsibility for the P&L of the credit products
Observe trends and manage resource allocated to loan services
Monitor the usage of the product and implement recommendations for increasing current usage
Manage the scalability of the product
Replicate loan services to other countries
Actively manage and reduce the risk of the loan/credit portfolio
Monitor current service levels of the product
Identify improvements to current service
Identify ways to optimize current processes and procedures
Liaise with relevant stakeholders to implement changes and improvements
Act as contact person for the loan services
Build beneficial relationships with the relevant financial services boards and suppliers
Ensure all licenses are in place for the loan’s services
Monitor expiry dates and ensure no license expires
Ensure all compliance aspects are covered by liaising with the compliance team
Manage customer risk profiling to mitigate undue business risk
Work closely with Marketing to create/update card promotional material, design and run advertising campaigns
Work closely with Agents to promote utilisation of loan services
Ensure the relevant teams are driving adoption as well as improving usage
Resolve escalated service queries timeously
Investigate technical queries and refer to IT when required
Provide input into fraud cases
Design and manage collections services to reduce bad debtors
Review loan/credit services systems and support systems
Identify areas which are not efficient or effective
Propose recommendations to strategically improve systems and processes
Implement and monitor improvements
Gather accurate information regarding loan services performance statistics
Ensure all information is included on monthly operational reports

Key Requirements:

Bachelors degree or Advanced Diploma
License, Certificate, Registration Required (Relevant certifications & Professional memberships)

Additional Skills:

Knowledge of product development & management
Knowledge of commercial agreements
Knowledge of technology development
Knowledge of business and team management
Knowledge of operating and financial license requirements
Knowledge of NCR, FICA and FIAS regulations
Knowledge of banking regulations
Knowledge of compliance regulations
Networking skills
Verbal and written communications skills
Business proposal writing skill
Business and financial acumen
Interpersonal skills
Analytical skills

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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