Healthcare)

Recruiter:

Isilumko Staffing (JHB)

Job Ref:

3487113746

Date posted:

Saturday, May 3, 2025

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

A well known leader in pathology laboratories is on the lookout for an experienced, results driven, creative and ethical candidate to join them as Head of Customer Support (Senior management to Executive level).

Qualifications:

Matric

MBA / MBL

10 - 15 years' work experience within healthcare / medical insurance / medical technology industry

No less than 2 years' experience working as a Supervisor / Manager

Computer literate - CRM systems, D365, Connex1 and LIS (Laboratory information system)

Extensive medical knowledge

Proven track record of meeting deadlines, working under pressure and getting buy-in from stakeholders on decision making

Great track record as reference checks will be conducted upfront

Key skills:

Communication

Interpersonal

Project management

Decision making

Deadline driven

Customer orientated

Creativity

Brand awareness

Results driven

Accountability

Leadership

Stakeholder management

Networking

Innovative

Key performance areas:

Engaging with key stakeholders and nurturing those relationships

Change management

Contract management

Operations

Drive client satisfaction and client retention

Coaching and developing customer support agents

Develop and enhance customer support processes, to enhance the customer journey

Draft and implement customer support strategies

Budget management

Draft reports to support decision making

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