Head of Department (Project Management)

Recruiter:

ProjectLink

Job Ref:

1508941697

Date posted:

Tuesday, June 7, 2022

Location:

Centurion, South Africa

JOB SUMMARY:
-

JOB DESCRIPTION:

MAIN PURPOSE

Effectively plan, direct and coordinate the ProServ Delivery Business Unit in a responsible, sustainable and profitable manner

EXPERIENCE

5 years experience in a Management role
10 years experience in Project Management
Technical Proficiency
Customer / Client focus
Interpersonal skills
Planning and organizing skills
Problem-solving
Attention to detail
Accuracy
Communication skills both verbal and written
English language proficiency
Numeric proficiency

EDUCATION

Bachelor’s degree

ROLES & RESPONSIBILITY

OPERATIONAL EXECUTION

Develop and implement a ProServ Projects Business Plan.
Ensure that all the ProServ Projects Policies and Processes are implemented and reviewed annually.
Structure ProServ Projects to effectively and efficiently deliver services to clients.
Make recommendations to the General Manager on possible appointment and termination of resources within ProServ Projects.
- Ensure that the level of performance of all the ProServ Projects resources complies with the ProServ Projects standards.
Ensure that all ProServ Projects personnel have and understand their Confirmation of Assignments.
Ensure that all ProServ Projects personnel are competent to deliver their responsibilities as described in their Confirmation of Assignments.
Provide cross-skilling sessions to share project management knowledge and lessons learned as required.

CLIENT RELATIONSHIP

Ensure that the Client Relationship is sound
Responsible for building, maintaining and managing effective and sustainable relationships with all currently assigned and potential clientele.
Ensure that clients receive excellent products and services to satisfy their needs.
Oversee the accounts of clients, continuous communication with clients and respond to resolve any customer complaints.
Meet with key customers and the project teams on at least a quarterly basis to ensure any issues are resolved and that the client’s projects are healthy.

PROPOSAL AND CONTRACT MANAGEMENT

Draft proposals in consultation as required.
Ensure that all approved proposals are converted to contracts with the clients and that these approved proposals are set up as projects on Fusion.

PEOPLE MANAGEMENT

Lead, manage, mentor and coach each of the direct subordinates that report to you.
Ensure appropriate delegation of duties
Participate in the recruitment and selection of staff
Day to day management of ProServ Projects
Ensure adherence to company policies and procedures
Identify training needs
Ensure performance appraisals are done
Manage employee relations
Manage annual leave planning for ProServ Projects

FINANCIAL MANAGEMENT

Participate in the budgeting process
Manage and effectively spend the ProServ Project Delivery Budget.

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Head of Department (Project Management)

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