Head of Department (Project Management)

MAIN PURPOSE

Effectively plan, direct and coordinate the ProServ Delivery Business Unit in a responsible, sustainable and profitable manner

EXPERIENCE

• 5 years experience in a Management role
• 10 years experience in Project Management
• Technical Proficiency
• Customer / Client focus
• Interpersonal skills
• Planning and organizing skills
• Problem-solving
• Attention to detail
• Accuracy
• Communication skills both verbal and written
• English language proficiency
• Numeric proficiency

EDUCATION

Bachelor’s degree

ROLES & RESPONSIBILITY

OPERATIONAL EXECUTION

• Develop and implement a ProServ Projects Business Plan.
• Ensure that all the ProServ Projects Policies and Processes are implemented and reviewed annually.
• Structure ProServ Projects to effectively and efficiently deliver services to clients.
• Make recommendations to the General Manager on possible appointment and termination of resources within ProServ Projects.
  • Ensure that the level of performance of all the ProServ Projects resources complies with the ProServ Projects standards.
• Ensure that all ProServ Projects personnel have and understand their Confirmation of Assignments.
• Ensure that all ProServ Projects personnel are competent to deliver their responsibilities as described in their Confirmation of Assignments.
• Provide cross-skilling sessions to share project management knowledge and lessons learned as required.

CLIENT RELATIONSHIP

• Ensure that the Client Relationship is sound
• Responsible for building, maintaining and managing effective and sustainable relationships with all currently assigned and potential clientele.
• Ensure that clients receive excellent products and services to satisfy their needs.
• Oversee the accounts of clients, continuous communication with clients and respond to resolve any customer complaints.
• Meet with key customers and the project teams on at least a quarterly basis to ensure any issues are resolved and that the client’s projects are healthy.

PROPOSAL AND CONTRACT MANAGEMENT

• Draft proposals in consultation as required.
• Ensure that all approved proposals are converted to contracts with the clients and that these approved proposals are set up as projects on Fusion.

PEOPLE MANAGEMENT

• Lead, manage, mentor and coach each of the direct subordinates that report to you.
• Ensure appropriate delegation of duties
• Participate in the recruitment and selection of staff
• Day to day management of ProServ Projects
• Ensure adherence to company policies and procedures
• Identify training needs
• Ensure performance appraisals are done
• Manage employee relations
• Manage annual leave planning for ProServ Projects

FINANCIAL MANAGEMENT

• Participate in the budgeting process
• Manage and effectively spend the ProServ Project Delivery Budget.