Head of Employee Benefits Consulting

KEY RESPONSIBILITIES AND ACCOUNTABILITY

People Management

• Hiring and staff development
• Performance management of EB KRA’s
• Mentorship of the Consulting Managers, Senior Consultants and Service Consultants
• Attend high level strategy meetings with the Consultants until required competency levels are achieved
• Assisting staff and clients with high level queries and issues
• Vet emails and documentation that go out to clients
• Management of staff related issues
• High level feedback and reporting on a monthly basis
• Monitor record keeping by employees

Client responsibilities

• Developing servicing strategies and engaging with clients on ongoing basis

• Implementation and management of the consulting strategy and projects into the consulting team - ensuring current service strategies are in place and followed

• Strategic reporting to clients doing ongoing needs analysis and scheme reviews
• Presenting and preparing Exco presentation to corporate clients
• Quarterly strategic meetings with corporate clients
• Build strong strategic and business relationships with clients
• Control the overall ICU and CRM client strategy for all clients
• Project management of new clients into their respective teams
• Overseeing year end Healthcare and Retirement Fund year-end training project
• Submission of management reports,

Management of Service Providers

• Hold strategic relationships with Medical scheme and Retirement Fund administrators’ service teams

• Hold strategic relationships with alternative product providers (i.e. OcsaCare, PrimeCure etc.)

• Manage relationships with healthcare and retirement fund providers/ administrators
• Building relationship with potential new suppliers and providers

Financial responsibilities

• Monthly sign off, of consultant client allocations, revenue, and revenue allocation
• Management of service delivery versus client revenue
• Sign off, of leave and travel claims.
• Identify and pursue new business and cross-selling opportunities

Cross Selling

• Identify cross selling opportunities within your portfolio of clients and create a platform/opportunity for the relevant sales team to close the deal;
• Target R200k per quarter (R800k per annum).

QUALIFICATIONS, COMPETENCY AND EXPERIENCE

• Tertiary qualification. FSR Fit & Proper compliant (NQF Level 5, Regulatory Exams), Financial Planning Higher Certificate (NQF 6) (preferred), Management Certificate/Diploma/Degree and continuous learning is expected.
• MS Office proficient and proficiency in English (second language proficiency preferable); driver’s license
• 10 – 15 years’ experience in Employees Benefits Consulting and 5 years’ experience in people management.

COMPETENCIES REQUIRED

• Business acumen
• Interpersonal skills
• Leading people
• Drive for results

Sales