Head of Home Loans Collections

SUMMARY:
Are you the kind of leader who thrives on turning complex credit challenges into powerful business opportunities? Here’s your chance to shape the future of secured lending and collections at one of South Africa’s most innovative banks.

POSITION INFO:
This is a unicorn role — perfect for a strategic thinker with a strong analytical foundation and hands-on collections expertise. You’ll lead a high-performing team, drive data-led decision-making, and design strategies that enhance portfolio performance, customer experience, and recoveries.

If you’re a numbers-driven visionary who understands the balance between credit risk and business growth, this opportunity is tailor-made for you.

Key Responsibilities:

• Lead and optimise secured lending and collections strategies across the retail and commercial portfolios.
• Manage and mentor a dynamic team, fostering collaboration, innovation, and accountability.
• Partner with analytics, credit risk, and operations to develop data-driven strategies that enhance efficiency and profitability.
• Oversee end-to-end credit lifecycle management, from origination to recoveries.
• Present insights and strategies to executive leadership and drive strategic initiatives across the business.

• Education:
  • Bachelor’s Degree in Mathematics, Statistics, Actuarial Science, or a related quantitative field (essential).
• Experience:
  • Minimum of 8+ years’ experience in banking or financial services.
  • Proven collections management experience within secured or unsecured lending.
  • People management experience — leading high-performing analytical and operational teams.
  • Strong background in credit risk, strategy design, and portfolio optimisation.
• Skills:
  • Advanced proficiency in Excel, SQL, SAS, or Python advantageous.
  • Excellent communication, problem-solving, and stakeholder management skills.
  • Strategic mindset with the ability to translate analytics into actionable business results.

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