Head of Housekeeping | 5 Star Hotel in Newlands, Cape Town

SUMMARY:
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POSITION INFO:

Are you a strategic leader with a flair for impeccable standards and team empowerment? We’re looking for a Head of Housekeeping to oversee the full operations of a high-end housekeeping department within one of Cape Town’s most prestigious hotels, nestled in the heart of Newlands.

This is not your average housekeeping job. You’ll be managing a large team, driving service excellence, ensuring operational precision, and delivering a seamless guest experience in a luxury environment.

Please kindly forward your CV to for consideration, or please apply here directly.

Key Responsibilities:

• Lead and manage the entire housekeeping department with vision and authority.

• Ensure the timely delivery of pristine, guest-ready rooms that meet 4-star standards.

• Oversee daily room inspections and quality control through your supervisory team.

• Continuously upskill staff through training on service, hygiene, SOPs, and guest interaction.

• Handle full staff processes: recruitment, performance management, grooming, training, and disciplinary procedures.

• Drive operational efficiency: workforce planning, cost management, stock control, and administration.

Requirements:

• Matric, plus a recognised qualification in Hospitality, Housekeeping Operations or Hotel Management.

• Minimum 3 years’ experience in a similar senior role at an upmarket, high-traffic hotel.

• Strong command of systems like MS 365 and Opera.

• Proven experience managing large teams and dynamic rosters.

• Comfortable working shifts and leading by example.

• Own transport is a plus.

Competencies They Value:

• Exceptional attention to detail and quality

• Ability to lead with integrity and confidence

• Results-driven mindset

• Effective team-building and communication

• Initiative and forward-thinking

On Offer: In return for your dedication and commitment:

• An empowering work environment that fosters growth and development.
• A competitive remuneration package, including medical aid and retirement benefits.
• 21 working days of leave per annum.
• Additional company benefits.
• Ample training and development opportunities to enhance your career.