SUMMARY:
To provide strategic direction, leadership and management of Provincial operations by overseeing the rendering of ICT services, monitoring and reporting on programme/project performance, improving customer satisfaction and promoting customer advocacy, enhancing long term client relations which is evidenced by improved Client satisfaction levels. Additionally, to oversee the effectiveness and efficiency of the Province towards the realization of revenue growth and the optimal utilization of skills and competencies in the province in order to ensure a sustainable company value proposition.
POSITION INFO:
JOB DESCRIPTION
- Lead the facilitation, development and implementation of the company Provincial and Local Government Service Strategy
- Drive continuous improvement to improve service delivery to customers
- Consolidate and facilitate the implementation of the Provincial Government departments IT and Procurement Plans in respect of the company mandate
- Provide direction and leadership in the general management and operations of the Province
- Drive customer satisfaction excellence through effective Customer Advocacy strategies
- Provide thought leadership to clients with regard to digital solution provisioning
- Ensure effective management of resources (i.e. budget/finances, asset) within the Province
- Ensure effective Human Capital Management (Leadership)
- Implement Service Delivery Model for Tier 3 Province capabilities, as per the company Tiered Distribution Model
- Manage compliance management processes within the department
JOB REQUIREMENTS
Required Qualification: Degree / BTech in Business Management, Information Technology, Computer Science, or Commerce and/or equivalent (NFQ Level and Credits).
Preferred Qualification: Postgraduate qualification in Business Management, Information Technology, Computer Science, or Commerce will be an added Advantage.
Experience: 8+ years management/leadership experience within an IT environment, of which 4 years’ experience as a general manager or senior manager in corporate/public sector organisation.
NB! This job is now closed. You can apply for other jobs by uploading your CV.
