Project Manager (CPT)

SUMMARY:
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POSITION INFO:

ENVIRONMENT:

YOUR strong customer service focus and passion for delivering high-quality projects is wanted by a leading Cloud Solutions company seeking its next Project Manager. You will oversee the planning, execution, and delivery of projects, ensuring they meet customer expectations, stay within budget, and are completed on time. The ideal candidate must have Matric/Grade 12 with a suitable tertiary qualification or equivalent with at least 5 years’ project coordination experience including 2 years’ Project Management experience. You will need strong Project Management skills & proficiency with PM tools such as Zoho Projects and MS Project, a proven track record in managing projects, and knowledge of the ICT industry.

DUTIES:

• Lead the scoping, planning, and execution of projects from start to finish, ensuring alignment with company strategy and goals.
• Develop project plans, including timelines, critical path, resource allocation, and budgets.
• Coordinate project activities, manage resources, track progress, and adjust plans as needed to ensure successful delivery.
• Manage risks by identifying, documenting, and mitigating potential issues throughout the project lifecycle.
• Communicate regularly with customers, stakeholders, and Project teams, providing updates and maintaining strong relationships.
• Organize site surveys and coordinate with technical and implementation teams to ensure smooth project execution.
• Ensure all project documentation is up-to-date, accessible, and complies with corporate governance standards and standard operating procedures.
• Maintain a detailed RACI Matrix and RAID Register for projects involving multiple delivery partners.
• Facilitate training for customers and end-users as needed, ensuring proper knowledge transfer.
• Ensure Acceptance Test (ATP) and project signoffs are completed and communicated to all relevant parties (e.g., Customer, Account Manager, Engineering, etc.).
• Provide quality assurance during project implementation and handover, ensuring the final delivery meets agreed-upon scope, time, and cost requirements.
• Conduct regular project meetings, track action items, and ensure timely execution of all tasks.
• Manage the transition of completed projects to the Billing and Support teams for ongoing maintenance.

REQUIREMENTS:

Qualifications –

• Grade 12 / Matric.
• Relevant tertiary qualification or equivalent.

Experience/Skills –

• Minimum of 5 years of project coordination experience.
• Minimum of 2 years Project Management experience.
• Experience with project management tools (e.g. Zoho Projects, MS Project, other).
• Understanding of infrastructure, ICT services, networking and technology (Essential).

Advantageous –

• Project Management Certification (e.g. PMP, Prince 2).
• Contact Centre deployment experience.
• Business Process Mapping experience.
• Visio skills.

ATTRIBUTES:

• Excellent communication, negotiation, and interpersonal skills.
• Organized with strong time management abilities.
• High attention to detail and results-driven.
• Self-motivated and able to work independently in a dynamic environment.
• Strong problem-solving skills and the ability to handle conflict under pressure.
• Team-oriented with a collaborative approach to managing projects.