Head of Operations | Johannesburg

SUMMARY:
Head of Operations | Johannesburg

POSITION INFO:

Are you a seasoned professional in operations management, ready to make a significant impact in the financial services industry?

Our client is seeking a dynamic and accomplished Head of Operations to drive key initiatives and enhance operational efficiency:

• The role of the Head of Operations is to develop and implement long-term operational strategies and ensure that high impact initiatives are executed effectively on a daily basis.
• Oversee and support successful operational performance of company-wide projects that impact client service delivery including business administration, technology, processes and claims fulfilment.
• Provide effective leadership & management of business risks and help ensure that business risks are identified, assessed, managed, and integrated into the business strategy.
• Establish a strong focus on continuous improvement and adapt to changing circumstances and play a key role in driving organizational success.
• Responsible for leading and managing the operational teams.
• Frequently integrates with other business functions to drive broader work strategies which may impact entire organization.
• Collaborate with Regional Teams to achieve enterprise wide consistency.
• Will have high degree of autonomy operating within general management direction and functional policies.
• Focus is on operations during the current year but participates in establishing multi-year (1-3) strategies and business plans.
• Responsibilities:
• Drives operational and business change across the organization.
• Focuses on driving operational efficiencies and business changes to ensure organization meets objectives.
• Ensures all operations functions are fit for purpose and achieving strategies and goals.
• Ensures operational processes deliver effective and compliant service to clients and support the client facing teams.
• Contributes to the operational change strategies.
• Ensures processing systems meet the business requirements.
• Monitors Management Information (e.g. activity analysis) and changes approach accordingly.
• Works in partnership with other Business Unit or Exco leaders/ heads to deliver divisional initiatives around operations and administration.
• Leads a significant team to deliver against client needs and manage the performance of that team.
• Ensures that processes and measures are in place for monitoring and maintaining standards of business conduct consistent with the company, legislative and regulatory requirements.
• Contributes to and participates in the company''s-wide senior management groups, committees and ad-hoc project teams and other bodies as necessary.
• Works on significant and unique issues requiring proficiency in a complex area requiring a broad grasp of practices or principles in a highly specialized field or in cross-functional settings.
• Possesses an in-depth knowledge of organizational objectives.
• Develops and implements annual operating plans, consistent with objectives set at next higher organizational level.
• Often has budgetary responsibility for functional area.