Head of Product: Digital Channels (CH793)

Our client in the banking industry is looking for a Product Head for their Digital Channel area.

The purpose of the role is to have ownership and accountability for the Bank’s Digital Channels, including Onboarding, Portal and Mobile App. Translating strategic direction into a ‘best in world’ Digital Channel experience through the leadership of a dedicated team, with the focus on leading, planning, delivery and maintenance of the digital channel experience through the entire product life cycle.

Education (Minimum)

• Bachelor's Degree (Minimum)

• Honours Degree (Ideal or Preferred)

Knowledge and Experience

Minimum:
Experience

• 10+ yrs experience in business management at a senior level in an innovative high performing environment, ideally banking or FinTech.
• 5+ years’ experience managing products.
• Business and product vision; has had ownership responsibility for a product previously.
• Product management where there are multiple initiatives with competing priorities and so experience in influencing multiple diverse stakeholders, both business and technology.
• Working at strategic, tactical and technical levels.
• Career experience to include some time in one or more technical roles.
• Communicating with technical and non-technical senior stakeholders across multiple business units.
• Using data and metrics to test theories, confirm assumptions, and measure success
• Earning trust across different levels and multiple groups of a large organization
• Usability studies and/or customer research principles and methods.
• Client development and product validation through customer feedback.
• Using influence and relationships to drive and achieve objectives.
• Leading and guiding multi-functional teams with a single product operating model
• Leading and having oversight of remote / hybrid teams.

Knowledge and Skills

• Strategic and commercial thinking; able to think about problems from a business perspective using people, technology and product input.
• Business acumen and systems thinking; able to take a ‘big picture’ view, assess, make a logical, sound decision and influence others to achieve objectives.
• Financial acumen - sufficient to effectively operate own cost centre
• People leadership and management practices to empower, create focus and delivery.
• Organising, planning and prioritising work.
• Data-driven approach; analytical and quantitative skills.
• Technologically literate and able to adapt to new technologies.
• Able to dive deep in understanding the product, the business, and the competitive landscape.
• Able to present complex technical information in a clear and concise manner to a variety of audiences.

Skills

• Commercial Thinking Skills
• Decision making skills
• Interpersonal & Relationship management Skills
• Problem solving skills
• Strategic Thinking Skills

Competencies

• Adapting and Responding to Change
• Creating and Innovating
• Deciding and Initiating Action
• Delivering Results and Meeting Customer Expectations
• Formulating Strategies and Concepts
• Leading and Supervising
• Persuading and Influencing
• Planning and Organising

Additional Information

• Clear criminal and credit record

General:

• Only shortlisted candidates will be contacted. Should you not hear from us after 30 days you may consider your application unsuccessful
• In keeping with our client’s employment equity requirements, only South African citizens will be considered.
• Please include your current salary and salary expectations.