Head of Product Line - Client Experience (CH741)

Our client in the Banking industry is looking for a Head of their Business Banking Product Lines in Sandton

Purpose Statement

• To integrate and align the entire Product Line through guiding and coaching Product Heads so that 'best in world' products are developed according to the requirements of the Business Owner/s and organisational strategy and objectives.
• The Client Experience Product Line comprises of 4 teams - (1) a client experience design team responsible for client journey mapping informed by voice of client insights and research, (2) a product team responsible for end-to-end management of business bank current, saving and investment accounts, (3) a business improvement team focused on improving the service model as well as frontline and back office in order to improve the client experience, and (4) a client engagement team responsible for client engagement channels and software applications.

Education 

• Bachelor's Degree in Commerce or Information Technology (Minimum)
• Honours Degree in Commerce or Information Technology (Prefered)

Knowledge and Experience

Minimum:
Experience

• 12+ years' experience in business management at a senior level in an innovative high performing environment, where technology is at the forefront.
• Ideally experience in a banking or Fin Tech. environment
• 8+ years’ experience managing people including providing guidance and direction to senior managers, serving as arbitrator when required.
• Providing thought leadership and vision, identifying, and promoting strategic opportunities for the organisation.
• Aligning multiple teams and products and their strategies with a central organisational strategy and related objectives.
• Managing multiple initiatives with competing priorities and experience in influencing multiple, diverse stakeholders at all levels, both business and technology.
• Business and product vision; has had ownership and oversight of products previously.
• Working at different levels in an organisation (strategic, tactical, and technical levels) but significant experience of corporate strategy thinking and planning.
• Communicating with technical and non-technical senior stakeholders across multiple business units.
• Leading, being a mentor and earning trust across different levels and multiple groups of a large organization
• Using influence and relationships to drive and achieve objectives.
• Leading and managing senior and technical managers to deliver, with delivery in an agile manner and at a scaled level
• Managing and working with remote / hybrid teams

Knowledge and Skills

• Strategic and commercial thinking at an organisation wide level and perspective.
• Able to think about problems from a business perspective using people, technology, and product input.
• Business acumen and systems thinking; able to take a ‘big picture’ view, assess, make a logical, sound decision and influence others to achieve objectives.
• People leadership and management practices to empower, create focus and delivery.
• Organising, planning, and prioritising work.
• Data-driven approach; analytical and quantitative skills.
• Technologically literate and able to adapt to new technologies.
• Able to present complex technical information in a clear and concise manner to a variety

Skills

• Commercial Thinking Skills
• Communications Skills
• Decision making skills
• Interpersonal & Relationship management Skills
• Strategic Thinking Skills

Competencies

• Adapting and Responding to Change
• Coping with Pressures and Setbacks
• Creating and Innovating
• Deciding and Initiating Action
• Entrepreneurial and Commercial Thinking
• Formulating Strategies and Concepts
• Leading and Supervising
• Persuading and Influencing

Additional Information

• Clear criminal and credit record
• Our client is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

General:

• Only shortlisted candidates will be contacted. Should you not hear from us after 30 days you may consider your application unsuccessful
• In keeping with our client’s employment equity requirements, only South African citizens will be considered.
• Please include your current salary and salary expectations.