Head of Quality Assurance

SUMMARY:
Seeking a Head of Quality Assurance - Must have Long Term Insurance experience The Head of Quality Assurance will be responsible for proactively driving quality assurance the development of a quality framework, application of key quality assurance principles, standardization of methodology, measurement of outputs and outcomes, and embedding of good practice across all core operations.

POSITION INFO:

The Head of QA will be reporting to Chief Operations Officer 

The incumbent will be responsible for continuously monitoring and evaluating quality standards and developing long term solutions to operational issues with the aim of eliminating errors, rework, risk exposure for the organization, and poor customer experience.

Qualifications and experience required

Minimum 8 – 10 years of experience leading a quality assurance COE function

NQF Level 7: Bachelor’s Degree in business administration, commerce, economics, or engineering

NQF Level 8: Postgraduate Qualification in Quality Assurance (preferred)

Certification of quality assurance is a strong advantage (ISO 9000 etc.)

Lean/Six Sigma (preferred)

Proven experience improving quality across various business functions

Knowledge, skills and competencies required

Sound knowledge of methodologies of quality assurance principles, and standards, and the application thereof in an insurance environment

Knowledge of process enhancement and efficiencies

Ability to engage with business to negotiate agreeing on in-house quality procedures, standards and specifications

Leadership and Management skills

Good communication skills

The ability to link quality assurance/translate quality assurance processes into world class customer experience

Use of technology in a quality assurance environment

Ability to assess customer requirements and ensuring that these are met

Ability to set customer service standards

Ability to write management and technical reports and customers’ charters

Ability to assess training needs for business

Ability to lead change and improvement within the organization in performance and quality

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