Head of Quality Assurance

Recruiter:

BCG Recruitment and Training

Job Ref:

JHB000037/Dee

Date posted:

Tuesday, January 19, 2021

Location:

Johannesburg, South Africa

Salary:

950 000 Annually

SUMMARY:
Seeking a Head of Quality Assurance - Must have Long Term Insurance experience The Head of Quality Assurance will be responsible for proactively driving quality assurance the development of a quality framework, application of key quality assurance principles, standardization of methodology, measurement of outputs and outcomes, and embedding of good practice across all core operations.

POSITION INFO:

The Head of QA will be reporting to Chief Operations Officer

The incumbent will be responsible for continuously monitoring and evaluating quality standards and developing long term solutions to operational issues with the aim of eliminating errors, rework, risk exposure for the organization, and poor customer experience.

Qualifications and experience required

Minimum 8 – 10 years of experience leading a quality assurance COE function

NQF Level 7: Bachelor’s Degree in business administration, commerce, economics, or engineering

NQF Level 8: Postgraduate Qualification in Quality Assurance (preferred)

Certification of quality assurance is a strong advantage (ISO 9000 etc.)

Lean/Six Sigma (preferred)

Proven experience improving quality across various business functions

Knowledge, skills and competencies required

Sound knowledge of methodologies of quality assurance principles, and standards, and the application thereof in an insurance environment

Knowledge of process enhancement and efficiencies

Ability to engage with business to negotiate agreeing on in-house quality procedures, standards and specifications

Leadership and Management skills

Good communication skills

The ability to link quality assurance/translate quality assurance processes into world class customer experience

Use of technology in a quality assurance environment

Ability to assess customer requirements and ensuring that these are met

Ability to set customer service standards

Ability to write management and technical reports and customers’ charters

Ability to assess training needs for business

Ability to lead change and improvement within the organization in performance and quality

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Head of Maintenance and Support
Location: Pretoria
Salary:
4 days ago

Mathematics Facilitator
Location: Sandton
Salary: Monthly
We are looking for a Facilitator who will be responsible for delivering high-quality, student-centered instruction and academic support to students enrolled in the Bachelor of Education in Senior Phase and Further Education and Training Teaching qualification, in the School of Education. The role focuses on fostering foundational knowledge, critical thinking, and professional competencies in aspir...
4 days ago

Frontend Developer (.NET / Blazor)
Location: Centurion
Salary: 50000 Monthly
Job Purpose:Design, develop, and maintain frontend user interfaces and components for web-based business applications used across head Office and Branch Offices.Translate functional, business, and design requirements into high-quality, scalable frontend solutions using Blazor and the Microsoft .NET stack.Develop clean, efficient, and maintainable frontend code following established coding standard...
13 days ago

Sushi Chef
Location: Pretoria
Salary: Monthly
Mediterranean Restaurant based in Hazelwood is looking for a Sushi Chef to work alongside the head Chef to manage food stock and handle a wide range of ingredients, with attention to detail to fulfil quality standards.
13 days ago

IT Project Administrator
Location: Johannesburg
Salary: R450k to R500k per annum, depending on experience
IT Project Administrator
19 days ago

Internal Auditor
Location: Johannesburg
Salary: 450 000 Annually
An established, complex organisation is seeking a detail-driven Internal Auditor to strengthen assurance and governance at head office level. This role is ideal for a professional who enjoys deep process analysis, risk evaluation, and hands-on audit execution. You’ll work across critical business functions, partnering with management to enhance control environments. A strong opportunity for ...
23 days ago

Senior Employee Relations Specialist
Location: Johannesburg
Salary: 45000
Our client is looking for a Senior Employee Relations Specialist to join their team remotely
24 days ago

Internal Auditor
Location: Johannesburg
Salary: 450 000 Annually
An established, complex organisation is seeking a detail-driven Internal Auditor to strengthen assurance and governance at head office level. This role is ideal for a professional who enjoys deep process analysis, risk evaluation, and hands-on audit execution. You’ll work across critical business functions, partnering with management to enhance control environments. A strong opportunity for ...
24 days ago

Real Estate Development & Project Management (Construction)
Location: Johannesburg
Salary:
34 days ago

Afrikaans Facilitator
Location: Sandton
Salary: Monthly
We are looking for Afrikaans Facilitator who will be responsible for delivering high-quality, student-centered instruction and academic support to students enrolled in the Bachelor of Education in Senior Phase and Further Education and Training Teaching qualification, in the School of Education. The role focuses on fostering foundational knowledge, critical thinking, and professional competencies ...
3 days ago

Head of Quality Assurance

Similar jobs you might be interested in:

Create a free job alert for Head of Quality Assurance in Johannesburg