Head of Service - Client Focused

Recruiter:

Network Recruitment

Job Ref:

NFR006384/PvdB

Date posted:

Friday, April 25, 2025

Location:

Johannesburg, South Africa

SUMMARY:
Join a globally trusted financial services provider as our Head of Client Service for the APAC region. You’ll lead and grow a high-performing team of Client Service Executives, ensuring exceptional client satisfaction, strategic account expansion, and process excellence.

POSITION INFO:
Key Responsibilities:
Leadership & Team Growth

Lead and expand a high-performing APAC client service team
Align performance, incentives, and training with business and client goals
Partner with senior leadership to deliver against strategic growth objectives

Client Relationship Management

Own and enhance relationships with major APAC institutional clients
Drive engagement through proactive communication and tailored support
Identify growth opportunities through client insights and market trends

Process Excellence & Service Optimization

Streamline workflows to ensure speed, accuracy, and compliance
Resolve escalations and implement preventative solutions
Track performance metrics and deliver strategic insights to leadership

Requirements:

Completed CA(SA) degree.
Minimum 4 years in financial services with experience consulting to clients or in a client facing environment.
Proven track record in team leadership, client success, and relationship management
Solid understanding of asset management and B2B service delivery
Advanced Excel and data analysis skills

If you are interested in this opportunity, please apply directly. For more finance jobs, please visit
If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles/positions.

Similar jobs you might be interested in:

Head of Service - Client Focused
Location: Johannesburg
Salary:
Join a globally trusted financial services provider as our head of client service for the APAC region. You’ll lead and grow a high-performing team of client service Executives, ensuring exceptional client satisfaction, strategic account expansion, and process excellence.
5 days ago

Administrator
Location: Johannesburg
Salary:
Signa Opportunity is recruiting unemployed youth for quality workplace experience through the Youth Employment service (YES) initiative.About the YES InitiativeThe initiative was launched by the President in 2018 and is a partnership with the government and labour department to collectively devise a national plan to build economic pathways for South Africa’s youth by creating workplace ...
1 day ago

Space Planning Project Manager
Location: Midrand
Salary:
Responsible for plan, design and furnish interiors of residential, commercial, or industrial buildings. Formulate designs which are practical, aesthetic, and conducive for intended purposes, such as raising productivity, selling merchandise, or improving life-style. Lead the work of others in projects of moderate scope and complexity, serve as a technical advisor to less experienced sp...
5 days ago

Financial Manager
Location: Johannesburg
Salary:
5 days ago

Recruitment Consultant
Location: Johannesburg
Salary: 220 000 Annually
Are you competent, persistent and sale driven. We are looking for you.
13 days ago

Recruitment Consultant
Location: Johannesburg
Salary: 220 000 Annually
Are sales and target driven. Looking for an opportunity where you can show case your capability and achieve your goals. We are looking for you!
19 days ago

Recruitment Consultant
Location: Johannesburg
Salary: 220 000 Annually
Are you competent, goal oriented and sales driven. We are looking for you!
19 days ago

Head of Services
Location: Johannesburg
Salary:
Join a globally trusted financial services provider as our head of client service. You’ll lead and grow a high-performing team of client service Executives, ensuring exceptional client satisfaction, strategic account expansion, and process excellence.
19 days ago

Technical Support Manager (Renewable Energy Sector - Johannesburg/Hybrid)
Location: Johannesburg
Salary: R420,000.00 - R540,000.00 (Based on experience, skill, and in relation to your current package)
Technical Support Manager (Renewable Energy Sector - Johannesburg/Hybrid)
19 days ago

Project Manager
Location: Johannesburg
Salary:
Exciting opportunity for a Project Manager to join a global leader in digital communication and retail marketing solutions, based in Fourways, Gauteng.
22 days ago