Head of Solutions & Services Architecture & Implementations

SUMMARY:
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POSITION INFO:

In order to be considered the following is required:

• TOGAF 9 Certification
• Solutions Development Life Cycles
• Solutions Development Architecture
• ITIL v4 Expert Certification
• AWS / Azure Cloud Certifications
• Certified Information Systems Security Professional (CISSP) – desirable
• Project Management Professional (PMP) or PRINCE2 – desirable
• Minimum of 10 years' experience in IT solutions architecture, service implementation and operational delivery
• Proven expertise managing large-scale enterprise architecture implementations and multi-vendor integrations
• Deep technical expertise in AIOps frameworks, cloud technologies, observability platforms and IT automation
• Demonstrated proficiency in solution design and delivery leveraging platforms such as ScienceLogic SL1, ServiceNow and OpenTelemetry

Frameworks & Methodologies:

• Enterprise Architecture: TOGAF, Zachman
• Service Management: ITIL 4, SIAM
• Governance: COBIT, ISO 20000, ISO 27001
• DevOps / CI-CD: SAFe Agile, Scrum
• Automation: Infrastructure as Code (IaC), Terraform, Ansible
• AIOps & Observability: OpenTelemetry, Prometheus, ScienceLogic

Duties & Responsibilities:

Solutions & Services Architecture Strategy:

• Operationalize strategic technology roadmaps and solution blueprints developed by the CTO’s Eco System Development team
• Implement solution architecture principles and best practices ensuring operational consistency and scalability
• Manage technology governance forums to oversee solution architecture decisions and ensure alignment with strategic objectives

IT and AIOps Solutions Design:

• Develop detailed enterprise solution architectures for cloud, hybrid IT and on-premise environments based on CTO guidelines
• Integrate and optimize technology platforms such as ScienceLogic SL1, ServiceNow, PagerDuty and similar AIOps tools
• Design and implement advanced observability and monitoring frameworks leveraging OpenTelemetry, Prometheus and other AI-driven solutions

Service Architecture & Design Alignment:

• Align solution implementations closely with IT Service Management (ITSM) and operational service delivery frameworks
• Enforce Service Integration and Management (SIAM) standards ensuring multi-vendor service architectures are cohesive and operationally efficient
• Develop detailed service blueprints guiding standardized implementation practices across all service projects

Technology Implementation Governance:

• Oversee technology selection and vendor evaluations consistent with strategic architecture frameworks set by the CTO
• Ensure solution implementations strictly comply with ITIL, ISO 20000, ISO 27001 and other relevant standards
• Guide and manage transition processes to integrate new solutions seamlessly into operational support frameworks

Solutions Implementation & Delivery Oversight:

• Ensure timely, within-budget delivery of customer-specific IT and AIOps solutions aligned with architectural standards
• Establish and enforce robust DevOps, Continuous Integration and Continuous Deployment (CI/CD) and automation practices
• Manage complex multi-cloud deployments ensuring high availability, fault tolerance, and robust disaster recovery strategies

Innovation & Continuous Improvement:

• Drive the adoption of AI-driven automation, advanced analytics and next-generation observability within operational services
• Evaluate emerging technologies for practical application in service implementations, ensuring agility and resilience
• Facilitate AIOps maturity advancement through structured adoption phases (Discover, Integrate, Optimize, Align, Innovate and Future Proof)

Risk & Compliance Management:

• Ensure implemented solutions adhere to compliance standards including ISO 27001, NIST, GDPR, POPIA and data sovereignty requirements
• Implement comprehensive security measures based on Zero Trust models and disaster recovery best practices
• Proactively identify and manage risks associated with solution architectures, infrastructure, cloud deployments and vendor dependencies

Vendor and Partner Management:

• Manage operational relationships with OEM and technology partners, ensuring solutions align with contractual commitments and SLAs
• Enforce strict architecture integration requirements and performance standards across all vendor-provided solutions
• Negotiate and manage vendor agreements in alignment with defined solution architectures and operational deliverables

Performance Measurement & Reporting:

• Develop and track Key Performance Indicators (KPIs) specific to solution performance, delivery quality and operational adoption
• Regularly provide comprehensive performance reports and architecture health dashboards to senior leadership and governance forums
• Utilize operational analytics to continuously enhance solution performance, optimize costs and elevate service quality

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