Healthcare Consultant Senior

KEY RESPONSIBILITIES AND ACCOUNTABILITY

TECHNICAL CONSULTING (analyse, strategies and communicate)

• Conduct thorough analysis of clients’ overall employee benefits (e.g., medical scheme, retirement fund, group risk, wellness programme, occupational health, expatriation cover etc.) with the objective of quantifying related costs, risks, inefficiencies, duplications, gaps, and business opportunities
• Conduct annual review (benefit and cost comparison) of all benefits
• Compile a value based, integrated and progressive annual strategy for each client
• Propose strategies geared towards mitigating the risks identified, improving efficiencies, and leveraging business opportunities within each client
• Compile reports and presentations for various projects. The reports and presentations must be compiled and presented in a manner that demonstrates the value delivered by the company and promotes the Company’s brand
• Facilitate/manage meetings (internal and external) with an objective/outcome in mind. Ensure adherence to time allocated, promote interaction and control focus to discussion points

PORTFOLIO MANAGEMENT

• Ensure execution of strategies and services planned for each year within the time allocated
• Ensure compliance to Service Level Agreements and Turn Around Times
• Monitor ICU flags (i.e., expiry of contractual term, loss of relationship at executive management and material service failure) and communicate identified concerns to the company’s senior management. Prioritise service delivery to ICU flagged clients
• Develop and maintain a good relationship with the HR/Payroll Team, HR Management, and the Executive Team
• Manage elevated service delivery complaints to the best of your capability

PROJECT MANAGEMENT

• There will be special projects allocated to you to oversee and manage. You will be required to design a project plan, present the plan to the team involved, delegate tasks and provide progress report to the team

SUPERVISION/MANAGEMENT

• Manage a team of Service Consultants by communicating their roles and responsibilities, help them structure their workflow (i.e., weekly project plan) and monitor consultants that are performing under supervision (compliance)
• Supervise the Service Consultants in carrying out their duties through weekly workflows and monthly/quarterly performance reviews
• Identify areas where Service Consultants require support, training, and development
• Manage poor performance though appropriate disciplinary process and action
• Drive adherence to compliance by ensuring team follows compliance protocols

CROSS SELLING

• Identify cross selling opportunities within your portfolio of clients and create a platform/opportunity for the relevant sales team to close the deal
• Target R100k per quarter (R400k per annum)

QUALIFICATIONS, COMPETENCY AND EXPERIENCE

• Matric, FAIS Fit & Proper compliant (NQF Level 5, Regulatory Exams) and continuous learning is expected
• MS Office proficient and proficiency in English (second language proficiency preferable); driver’s license and own car
• 3-year experience in Employee Benefits Consulting

PROFESSIONALISM

• Ensure clear, effective, and professional communication to clients
• Always adhere to high standards of quality and professionalism (punctuality, formal dress code, professional written and verbal communication etc
• Comply with FAIS code of conduct
• Treat clients with dignity and respect
• Work collaboratively and efficiently with other team members and provide support where required