Help Desk Technician

Recruiter:

Network Contracting

Job Ref:

NCM002605/Zandi

Date posted:

Thursday, December 11, 2025

Location:

Johannesburg, South Africa

Salary:

Hourly

SUMMARY:
Brief Description:

Are you a dedicated Help Desk Technician with strong troubleshooting skills and a passion for customer support?
If you enjoy helping users, resolving technical issues, and ensuring smooth IT operations — this is your opportunity to join dynamic support teams and continue growing your IT career.

POSITION INFO:
Job & Company Description:

I’m looking for Help Desk Technicians who can provide first-line and second-line support across hardware, software, and network environments.

Key Responsibilities:

Provide 1st & 2nd line technical support to end-users.
Troubleshoot hardware, software, and network issues.
Install, configure, and maintain desktops, laptops, and mobile devices.
Assist with Microsoft 365 support.
Log, track, and resolve incidents using ticketing systems.
Support printers, scanners, and peripheral devices.
Perform basic network troubleshooting (WiFi, LAN, DNS, DHCP).

Job Experience and Skills Required:

Education:

Relevant IT Diploma, Certificate, or A+ / N+ / CompTIA Qualifications.

Experience:

2+ years experience in an IT Support / Help Desk / Service Desk role.
Strong troubleshooting skills across Windows OS and Microsoft 365.
Experience with Active Directory.
Familiarity with ticketing systems (JIRA, Freshdesk, ServiceNow, etc.).
Experience with networking: TCP/IP, DNS, DHCP, LAN/WAN.
Experience supporting hardware (laptops, desktops, printers).

Apply now!

For more exciting IT vacancies, visit: />I also specialise in recruiting within the following fields:
IT Support | Infrastructure | Networking | Cloud Engineering | Systems Administration

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