Help-desk Technician L3

Recruiter:

Network Recruitment

Job Ref:

ITE007410/TSch

Date posted:

Sunday, February 1, 2026

Location:

Johannesburg, South Africa

SUMMARY:
If you’re the person teams call when things are broken, users are blocked, and pressure is high, this role was built for you. This is a senior technical position for someone who thrives in complex environments, enjoys automation, and wants to fix root causes — not just close tickets.

POSITION INFO:

The Environment You’ll Be Stepping Into

You’ll be joining a fast-paced, cloud-first environment where reliability, security, and scale matter. The business operates across modern Microsoft, Azure, and networked platforms, supporting users and systems that cannot afford downtime.
This role sits at the senior escalation layer, working closely with security, infrastructure, and operations teams. You’ll have the autonomy to improve systems, automate repetitive work, and set technical direction during incidents.

What You’ll Own Day-to-Day

Act as the senior escalation point for complex incidents across endpoints, identity, VPN/ZTNA, networking, and cloud-connected services
Lead and deliver automation initiatives to reduce repetitive tickets and manual effort (Intune, PowerShell, Autopilot, workflow automation)
Maintain and enhance secure access control using Entra ID, Conditional Access, and Microsoft 365 security policies
Support and troubleshoot hybrid network environments, including Azure hub-and-spoke designs and FortiGate VPN/ZTNA
Handle escalated security-related incidents such as account compromise, MFA anomalies, and mail quarantine issues
Provide calm, clear technical leadership during incidents and service disruptions
Build and improve runbooks, processes, and automation strategies to upskill L1 and triage teams

What You’ll Need to Succeed

Your background

5+ years’ experience in IT Operations / IT Support environments
At least 2–3 years operating in a senior escalation or advanced support role

Your technical skillset

Strong Azure and Entra ID experience (hybrid identity, RBAC, Conditional Access)
Solid endpoint management experience using Intune and Autopilot (Windows & macOS)
Hands-on troubleshooting with FortiGate VPN/ZTNA and core networking concepts (routing, DNS, Wi-Fi, VLANs)
PowerShell scripting skills (or similar) for automation and bulk operations
Experience working with Microsoft 365, ideally the E5 stack (Defender, Purview, compliance tools – advantageous)

Non-negotiables

Ability to context-switch across multiple technical domains
Proven ability to perform under pressure during high-impact incidents
Comfortable working in high-growth, low-handholding environments

The Kind of Person Who Thrives Here

Technically curious and constantly looking for better ways to do things
Calm, decisive, and structured when incidents hit
Outcome-focused, with a strong sense of service quality
Comfortable collaborating across teams but confident working independently

Apply Now

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My IT Recruitment Focus Areas
· Cloud & Azure Engineering
· IT Infrastructure & Operations
· Microsoft 365 & Identity (Entra ID)
· Endpoint Management & Automation
· Network & Security Support
If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.