Helpdesk Engineers (Intermediate and Senior)

SUMMARY:
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POSITION INFO:

My client based in Parktown is looking for  Intermediate and Senior Helpdesk Engineers to join their team. Salary rangese between R12k to R20k per month, depending on skill, experience and tenure. 

Outputs:

• Technical knowledge of computers, operating systems and widely used computer applications
• Ability to troubleshoot to determine the best solution based on a problem presented by a user.
• Ability to build, configure and repair computer hardware and other devices
• Ability to learn and support third party applications
• Knowledge of computer networks and router configurations
• Installation and configuration processes
• Administrative Process

Requirements:

• 3 + years’ experience as a Helpdesk Engineer or similar role
• A+ (Essential)
• Microsoft Certified Solutions Expert (MCSE)(Essential)
• Tech, B.Com or B.Sc. Computer Science or Information Systems or B.Eng (Advantageous)

Personality Traits:

• Team Player
• Coach
• Process Champion
• Customer Champion
• Consultant
• Risk Mitigator
• Solution Orientated
• Knowledge Manager
• Relationship builder
• Change Leader
• Problem Owner

Skills:

• Knowledge of computer hardware, operating systems and Microsoft Office Applications
• Ability to understand various devices with more complex configurations
• Helpful nature with the ability to communicate with clients in a professional manner
• Ability to understand and resolve problems
• Problem solver with the ability to mentor more junior staff in the team
• Microsoft Office
• Microsoft Operating Systems
• Network Protocols