High-End Consumer Product Repairs Administrator Specialist

Recruiter:

Rory Mackie & Associates

Job Ref:

3733183845

Date posted:

Friday, February 23, 2024

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

Overview:

Our client is a leading import and distribution business (wholesaler) of high-end Eletronic, digital, personal and household products.

Responsibilities:

Oversee and manage repair incidences that occur within the Tudortech business (90% Dyson and 10% Photographic brands)
- Walk-ins
- E-mails
- Manage job cards from start to finish
- Technician follow ups
- Customer support
- Tech statements
- Filing
- Storeroom management
- Courier management
- Quote management
- Open Order Management
Be able to execute quickly and move resources to achieve ad hoc short term requirements
Provide a high-quality level of service, looking after Global technology and Consumer brands
Manage stock requirements at all stages of the process, as required

Qualifications and Experience required:

Matric
Customer service orientation – wanting to go the extra mile to ensure brand loyalty and customer satisfaction
Demonstrated ability to work on multiple initiatives at the same time in the retail and FMCG environment
A minimum of 3 years’ experience in managing customer services and repairs
SAP Business One experience an advantage
Advance Computer literacy skills

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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