High-End Consumer Product Repairs Administrator Specialist

Recruiter:

Rory Mackie & Associates

Job Ref:

1133647423

Date posted:

Saturday, April 20, 2024

Location:

Cape Town, South Africa

SUMMARY:
-

POSITION INFO:

Overview:

Our client is a leading import and distribution business (wholesaler) of high-end eletronic, digital, personal and household products.

Responsibilities:

Oversee and manage repair incidences that occur within our client’s business
- Walk-ins
- E-mails
- Manage job cards from start to finish
- Technician follow ups
- Customer support
- Tech statements
- Filing
- Storeroom management
- Courier management
- Quote management
- Open Order Management
Be able to execute quickly and move resources to achieve ad hoc short term requirements
Provide a high-quality level of service, looking after Global technology and Consumer brands
Manage stock requirements at all stages of the process, as required

Qualifications and Experience required:

Matric
Customer service orientation – wanting to go the extra mile to ensure brand loyalty and customer satisfaction
Demonstrated ability to work on multiple initiatives at the same time in the retail and FMCG environment
A minimum of 3 years’ experience in managing customer services and repairs
SAP Business One experience an advantage
Advance Computer literacy skills

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