Home Delivery Coordinator - QSR Operations

Recruiter:

The Legends Agency

Job Ref:

Date posted:

Friday, July 11, 2025

Location:

Johannesburg, South Africa

Salary:

Market Related

SUMMARY:
Help shape and scale the future of delivery in a growing restaurant group Delivery Operations & Customer Experience | Based in Midrand

POSITION INFO:

Help shape and scale the future of delivery in a growing restaurant group
Delivery Operations & Customer Experience | Based in Midrand

About Our Client
Our client is a fast-growing national restaurant chain with a strong focus on customer service and digital transformation. Theyre committed to enhancing their delivery capabilities as a key revenue channel. The company values innovation and continuous improvement across all functions.

The Role: Home Delivery Coordinator
This role focuses on optimising delivery operations across the restaurant network. Youll coordinate drivers, platforms, and in-store execution while ensuring high service levels and operational efficiency.

Key Responsibilities

Monitor delivery performance metrics (e.g. delivery time, order accuracy)
Support store teams with training and process implementation
Resolve customer complaints related to delivery
Roll out new delivery technologies and third-party integrations
Identify trends and suggest improvements to increase delivery revenue
Liaise with operations to maintain service consistency

About You

2+ years in delivery operations, logistics, or QSR support
Strong analytical and reporting skills
Excellent communication and problem-solving abilities
Experience working with delivery platforms and store-level execution
Process-oriented and customer-focused

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