Home Delivery Manager - Food Service

Recruiter:

Lexdan Select

Job Ref:

JHB000035/Nick

Date posted:

Tuesday, March 30, 2021

Location:

Midrand, South Africa

SUMMARY:
The Home Delivery Manager, Food Service is to drive implementation, training and execution of the delivery ecosystem throughout the Africa & Middle East (AME) region. The Home Delivery Manager will work closely with all service providers involved, to ensure they manage the relationship with these key suppliers, including development requirements, maintenance issues, training, performance and support of the regional teams.

POSITION INFO:
Duties and Responsibilities:

Function as the liaison between the various AME teams and the ecosystem service providers across all brands.
Support brands in development of delivery roll-out, technology enhancements, call center infrastructure and 3rd party service provider partnerships.
Provide technology support and guidance for all delivery ecosystem requirements in the AME regions.
Training of the AME teams to ensure ecosystem knowledge and skills transfer.
Ensure all system installations are compliant and completed to the brand standards.
Manage logistics capabilities and ensure efficiency of delivery requirements.
Manage and evaluate trials of systems for potential future use.
Project manage development and delivery of platforms and systems.
Negotiate and evaluate commercial models.
Analyse reports and extract key actions for execution.
Manage and assess KPI performance of ecosystem.
Conduct weekly meetings with the specific AME regions to outline successes and challenges with the ecosystem and systems supporting them.
Compile and evaluate specific reports for the regions, based on restaurant performance to ensure compliance and improvement in KPI’s.
Conduct regular in-trade / country reviews with the regional teams to evaluate ecosystem usage and compliance.
Evaluate future opportunities for inclusion into delivery ecosystem in AME regions.
Identify and build delivery specific capability within each of the regions.
Provide weekly consolidated communication to regional heads and Tech Hub.

Skills & Qualifications

Strong Communication
Financial acumen
Developed analytical and problem-solving abilities
Great interpersonal skills
Strong presentation skills
Energetic self-starter
A hands-on approach to problem solving
Fanatical attention to detail
Strong project management ability
Strong customer service orientation
Good understanding of technology
Good knowledge of home delivery ecosystems and platforms
Possession of a suitable tertiary qualification
Minimum 3 years’ experience in the food service industry
Experience in implementation and execution of technology projects.
Good knowledge of delivery technology and apps.
Courier company or logistics background / knowledge.
Ability to coach a team.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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Home Delivery Manager - Food Service

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