Hostess & Reservations Coordinator

SUMMARY:
Restaurant at a high-end Wine Estate close to Stellenbosch is looking for an experienced Hostess & Reservations Coordinator to join the team and serve as the first point of contact for guests while managing reservations.
 
The role focuses on delivering excellent customer service, ensuring smooth front-of-house operations and creating a welcoming and seamless dining experience for guests.

POSITION INFO:
Duties:

Hostess:

Welcome and greet guests warmly upon arrival and escort them to their assigned tables.
Manage the reservations book and assist with table allocations to ensure smooth service flow.
Communicate VIP arrivals and special requests to management and service staff.
Answer incoming calls and assist guests with general enquiries.
Maintain a clean and organised hostess desk and front-of-house area.
Assist with Switchboard duties and support restaurant operations when required.
Be able to perform the duties of Reservations, Switchboard, and Hostess as operationally required.

Reservations:

Handle all reservation enquiries via email, telephone, guests, and site inspections.
Manage reservation administration including quotes, invoices, and payments.
Confirm all reservations via telephone and email and ensure accurate booking records.
Ensure the DinePlan reservations system is updated and managed correctly.
Coordinate helicopter landings with helicopter companies and the security team when required.
Finalise menus with guests in consultation with the Head Chef when applicable.
Maintain professional and detailed communication with all relevant departments and guests.

Requirements:

Grade 12 (Matric).
Hospitality or tourism qualification advantageous.
1–3 years’ experience in a reservations, hosting, or front-of-house hospitality role.
Experience with reservation systems and third-party booking platforms (e.g. Booking.com, Expedia).
DinePlan knowledge advantageous.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Excellent customer service and interpersonal skills.
Strong organisational and communication skills.
High attention to detail and ability to work under pressure.
Reliable, adaptable, and able to work as part of a team.
Own transport and valid driver’s license.
Availability to work weekends, evenings, and public holidays when required.