Senior Group Reservations Coordinator (Hospitality Industry)

SUMMARY:
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POSITION INFO:

Are you an experienced reservations professional with a passion for hospitality and delivering exceptional guest experiences?

A prestigious hospitality establishment in Cape Town is seeking a Senior Group Reservations Coordinator to join their team. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with corporate clients and travel agents, and has strong experience managing group bookings within a luxury hotel environment.

If you are interested in this opportunity and meet the above requirements, please apply directly or email your CV to  

Key Responsibilities:

• Manage all group reservations from enquiry through to confirmation

• Ensure accurate capturing of bookings, rooming lists, and payments

• Monitor room availability and assist in maximising group revenue

• Build and maintain strong relationships with travel agents, corporate clients, and key accounts

• Prepare reports and maintain accurate records within the reservation systems

• Liaise with Sales, Front Office, and Operations to ensure smooth group arrivals and departures

• Support and mentor junior reservations team members

Requirements:

• Matric Certificate with a Hotel Management Diploma or Degree

• 3–5 years’ experience within a 4 or 5 hotel reservations environment**

• Minimum 2 years’ experience managing group bookings, tour series, or event blocks in a senior capacity

• Understanding of revenue management principles

• Experience using Opera PMS, Opera Cloud, and distribution systems

• Strong organisational, communication, and problem-solving skills

• Ability to work under pressure and manage multiple bookings efficiently

Join a dynamic hospitality team where your expertise in reservations will help create seamless guest experiences and drive exceptional service.

If you have not heard back from us within two weeks, please consider your application unsuccessful.