Hotel General Manager

SUMMARY:
Boutique Guesthouse / Hotel based in Franschhoek is looking for a Hotel General Manager.
 
The manager is responsible for the overall operation of the property, ensuring an exceptional and seamless experience for guests. This versatile role requires a balance of front-facing hospitality skills and behind-the-scenes administrative and operational management.

POSITION INFO:
Duties:

Guest services and relations:

Manage all guest interactions, from initial booking inquiries to check-in, special requests and check-out.
Resolve any guest complaints or issues promptly and professionally to ensure satisfaction.
Serve as the main point of contact, building rapport and ensuring guests feel welcome and comfortable during their stay.

Reservations and administration:

Oversee all booking platforms
Handle daily administrative tasks such as processing payments, maintaining financial records and creating performance reports for the owners.
Analyse occupancy rates and sales figures to develop revenue management and marketing strategies.

Staff supervision:

Recruit, train and supervise all guest house staff, including housekeeping and kitchen personnel.
Create and manage staff schedules and work rotas to ensure adequate coverage.
Foster a positive and collaborative work environment and address any staff-related issues.

Property maintenance and upkeep:

Ensure the property meets the highest standards of cleanliness and presentation by overseeing housekeeping operations.
Coordinate routine and emergency maintenance and repairs to keep facilities in excellent condition.
Manage inventory for supplies, order replacements as needed and control costs.
Conduct regular inspections of rooms and public areas to maintain quality standards.

Food and beverage service:

Plan and serve meals, such as breakfast, lunch, or dinner.
Oversee catering for any events held on the property.
Manage kitchen staff and ensure all food and hygiene safety standards are met.

Marketing and business development:

Assist in promoting and marketing the to attract new guests.
Build a positive online reputation by monitoring and responding to guest reviews and feedback.

Requirements:

Grade 12
Degree or diploma in Hospitality Management or a related field will be advantageous. Relevant short courses or certifications can also be beneficial.
A minimum of 2–5 years of relevant hospitality experience is often required, with prior guest house or boutique hotel management experience preferred.
Leadership and team management skills.
Financial management, budgeting, forecasting and expense control skills.
Customer service skills with strong communication and interpersonal skills.
Problem-solving skills to handle and troubleshoot issues effectively.
Organization and attention to detail
Marketing and sales for promoting the business and managing online bookings.
Adaptable and able to handle the fast-paced, high-pressure environment and flexible hours.