Hotel Manager - Pretoria

SUMMARY:
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POSITION INFO:

Who We Are
We are a premium residence that combines the comfort and service standards of a high-end hotel with a welcoming, supportive community. Our mission is to create a safe, well-managed and professional environment where residents can thrive.

Who We’re Looking For
We are looking for a Hotel Manager who demonstrates exceptional hospitality, professionalism and attention to detail. The ideal candidate will have a strong background in hotel or hospitality management and the ability to maintain a polished, high-standard living environment. You will be the “face” of the residence, ensuring every resident experiences a safe, clean and welcoming environment.

What You’ll Do

Resident Engagement and Support

• Serve as the first point of contact for all resident inquiries, concerns and requests
• Provide clear guidance on residence facilities, rules and services
• Foster a professional, approachable and supportive atmosphere

Operations and Inspections

• Conduct regular walk-throughs to ensure cleanliness, safety and proper maintenance
• Coordinate and follow up on maintenance with contractors or in-house teams
• Ensure communal areas are always tidy, functional and inviting

Cleanliness and Standards

• Oversee housekeeping operations and perform regular quality checks to maintain hotel-level standards
• Coordinate cleaning schedules and ensure compliance with hygiene and safety protocols

Administration and Reporting

• Maintain accurate records of resident issues, maintenance requests and inspections
• Provide daily or weekly reports to management on residence operations
• Support check-in, check-out and room inspection processes

What You Need

• Proven experience in hotel management, front-of-house, or hospitality leadership roles
• Previous experience in premium residential management is advantageous
• Strong administrative, organisational and reporting skills
• Familiarity with maintenance processes and building operations
• Flexibility to work occasional evenings and weekends as required