Hotel Reception Shift Leader

SUMMARY:
At The President Hotel, exceptional guest service begins the moment a guest walks through our doors. Our Front Office team plays a vital role in shaping first impressions and setting the tone for every stay through warm, polished, and attentive service.
As we continue our journey toward luxury, we are seeking an experienced Reception Shift Leader who brings strong front office leadership, excellent guest engagement skills, and proven Opera PMS experience within a large, branded hotel environment.
This role is ideal for a confident, guest-focused hospitality professional with supervisory experience who thrives in a fast-paced front office, leads by example, and ensures consistently high service standards across every shift.

POSITION INFO:
Key Responsibilities
Front Office Leadership & Guest Service

• Lead the front desk team during assigned shifts, ensuring service excellence at all times
• Welcome guests and deliver a warm, professional first impression
• Oversee smooth and efficient check-ins, check-outs, and billing procedures
• Resolve guest enquiries, requests, and complaints promptly and professionally
• Ensure service delivery aligns with the hotel’s luxury positioning

• Supervise daily front office operations and ensure SOPs are followed
• Accurately manage reservations, billing, and guest profiles on Opera PMS
• Prepare and conduct detailed shift handovers
• Support staff scheduling, break management, and shift coordination
• Liaise effectively with Housekeeping, Porters, Maintenance, and Management
• Assist with training, mentoring, and performance guidance of reception staff

• Matric or equivalent qualification
• Minimum 2 years’ experience as a Reception Shift Leader or Senior Receptionist within a large, branded hotel
• Opera PMS experience is essential
• Strong guest service background in a 4 or 5-star branded hotel environment
• Valid South African ID or valid work permit
• Computer literacy including Opera PMS and Microsoft Office
• CV must be fully updated before submission

• Professional, confident, and guest-focused leadership style
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Ability to remain calm and effective under pressure
• Hands-on, solutions-driven approach
• Impeccable grooming and professional presentation
• Reliable, accountable, and team-oriented

• Competitive market-related salary
• Company contribution toward medical aid and pension fund
• Staff meals on duty and uniform provided
• Ongoing training and development opportunities
• Discounts on dining, accommodation, and selected hotel facilities
• Supportive and professional team culture