Housekeeping Duty Manager

SUMMARY:
A 5-star luxury game lodge in Limpopo is Looking for a HOUSEKEEPING DUTY MANAGER

POSITION INFO:
This role is suited to an energetic, detail-oriented professional with proven leadership experience in luxury hospitality. The lodge is renowned for delivering world-class safari experiences, blending exceptional guest service with a deep respect for the environment and wildlife. As the lodge is located in a remote area, having a personal vehicle is essential.

Core Criteria:

• 2–3 years Housekeeping Management experience in a 5-star boutique lodge or Big 5 reserve.
• Budget and stock control experience.
• Room Division or Front of House experience (advantage)
• Hospitality and service training experience (advantage)
• Fluent in English (spoken, read, written).
• Strong literacy skills for emails and documentation.
• Flexible, with strong time-management skills.
• Demonstrable team member qualities.
• Strong people and guest focus.
• Flexibility and adaptability.
• Attention to detail and proactive approach.
• Ability to work under pressure and meet deadlines.
• High energy, planning, and organizational skills.
• Appreciation of other cultures and openness to new ideas.
• Valid drivers licence and own reliable transport is essential for this role

• Maintain high standards of cleanliness and attention to detail in guest accommodation and public areas.
• Inspect guest rooms daily.
• Record and report maintenance service requirements immediately.
• Oversee pest control
• Supervise and control laundry operations.
• Ensure guest laundry is collected, washed carefully, and returned.
• Manage lodge and staff laundry daily.
• Budget, Purchasing & Control
• Control housekeeping expenditure.
• Manage purchasing and price control for accurate stock counts.
• Monitor stock control systems for minibars, linen, amenities, and cleaning materials.
• Conduct monthly stocktakes.
• Handle price updates, GRVs, and budget control.
• Inspire, lead, and develop the housekeeping team.
• Ensure correct staff placement and guest focus.
• Recognize positive guest feedback and address negative feedback constructively.
• Train staff regularly and manage performance.
• Oversee leave cycles and annual leave.
• Assist at Front of House during guest arrivals, departures, and site inspections.
• Host guests.
• Maintain relationships with community, owners, suppliers, and partner lodges.