ICT Manager: Classroom Support Services

SUMMARY:

We have an opportunity for an ICT Manager: Classroom Support Services. The Role is responsible for designing, maintaining, managing and supporting educational technology services, such as lecture recording and technologies in classrooms.

 

 

• A relevant tertiary qualification (NQF 6 or higher).
• A minimum of 6 ...
  
  

  POSITION INFO:
  

  We have an opportunity for an ICT Manager: Classroom Support Services. The Role is responsible for designing, maintaining, managing and supporting educational technology services, such as lecture recording and technologies in classrooms.

   

   

  • A relevant tertiary qualification (NQF 6 or higher).
  • A minimum of 6 years’ experience in an ICT or AV environment, with 2 of them at a managerial level.
  • Demonstrated knowledge of customer service, IT technologies, and audio-visual technologies.
  • Project management experience.
  • Expenditure control experience.
  • Excellent communication and interpersonal skills.
  • The ability to work independently and under pressure.
  • Planning, prioritisation, problem-solving and analytical skills.
  • Ability to develop and maintain relationships.
  • Capacity to contribute effectively and creatively to a team.
  • Managing a team of support consultants as well as a pool of student assistants.
  • Recruiting, coaching and motivating staff.
  • Planning and prioritising team activities.
  • Ensuring excellent levels of service through daily operations that meet service level agreement targets.
  • Managing projects.
  • Ensuring communication and collaboration with customers, end-users and other IT staff.
  • Controlling expenditure.
  
  
  

   

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