ICT Manager (IT Infrastructure Support Manager)

SUMMARY:
We are seeking an experienced IT Manager with strong experience in IT Infrastructure & 5+ years proven experience in a similar IT Manager role. The IT Manager will be responsible for ensuring the smooth operation of our IT systems, implementing technology and cyber- security solutions.

POSITION INFO:

Qualifications & Minimum Requirements:

• Bachelor’s degree/Diploma in computer science, Information Technology, or related field; Degree preferred.
• Relevant certifications (e.g., CISSP, PMP, ITIL) are a plus.

5+ years of experience in an IT manager role, preferably in the trading or financial services industry.

• Strong technical expertise in IT infrastructure, systems administration, and cybersecurity.
• Experience managing enterprise systems such as ERP, WMS, CRM, and trading platforms.
• Proven track record of leading IT projects and delivering results on time and within budget.
• Excellent management, communication, and interpersonal skills.

Responsibilities:

IT Infrastructure Management and End User support:
• Oversee the design, implementation, and maintenance of IT infrastructure, including networks, servers, storage, and telecommunications systems.
• Ensure the security, reliability, and scalability of IT infrastructure to support business operations and compliance requirements.
• Manage relationships with third-party vendors and service providers to ensure the effective delivery of IT services and support and end users support.
• Manage team/vendor to manage end users.

Systems Administration:
• Manage and administer enterprise systems, including ERP, WMS, CRM, and trading platforms, to optimize performance and functionality.
• Implement best practices for system monitoring, maintenance, and troubleshooting to minimize downtime and enhance user experience.
• Develop and maintain disaster recovery and business continuity plans to mitigate risks and ensure operational resilience.

IT Security and Compliance:
• Develop and enforce IT security policies, procedures, and controls to protect sensitive data and mitigate cybersecurity risks.
• Adopt IT security controls mandated by Divisional office within agreed timeframes.
• Conduct regular security assessments and audits to identify vulnerabilities and ensure compliance with regulatory requirements and industry standards.
• Timeously remediate findings from internal and external IT audits.
• Ensure that adequate documentation is maintained for relevant processes and for any changes to these processes.
• Provide training and awareness programs to educate employees on cybersecurity best practices and ensure a culture of security awareness.

Strategic Planning and Leadership:
• Collaborate with senior management to develop IT strategies and roadmaps aligned with business objectives and growth plans.
• Identify opportunities to leverage technology for competitive advantage, innovation, and operational efficiency.
• Lead and mentor a team of IT professionals, providing guidance, coaching, and professional development opportunities to support their growth and performance.

Project Management:
• Lead IT projects from initiation to completion, including requirements gathering, planning, execution, and post-implementation review.
• Manage project budgets, timelines, and resources effectively to deliver projects on schedule and within budget.
• Communicate project status, risks, and issues to stakeholders and escalate as needed to ensure project success.

Vendor Management:
• Manage vendors to ensure optimal return on investment with efficient and cost effective service delivery.
• Monitor vendor pricing to ensure in line with or below market prices.
• Ensure that vendors comply with contractual obligations and address instances of non-compliance without delay.

Risk Management
• Continuously assess risks to the IT environment and implement remediation activities without delay to mitigate such risks.
• Keep management informed of risks and the implementation of related remediation activities.

Staff Management & Development
• Assign tasks, set priorities and oversee daily activities of staff.
• Ensure that staff have the necessary tools and resources to perform their tasks effectively.
• Invest in the professional development of staff.