ICT OPS Specialist

SUMMARY:
ICT OPS Specialist
Corporate Services Division
Based at Head Office
Total Guaranteed Package: R 944, 464.05

POSITION INFO:
Minimum Qualifications:

• Bachelor Degree or B. Tech Computer Science, or Information Technology or equivalent
• Microsoft Certified System Engineer (MCSE)

Preferred Qualifications:

• Honours Degree in Information Technology or Computer Science

Minimum Experience:

• Five (5) years of recent experience with installing, upgrading, configuring and managing Microsoft Windows, Exchange, SQL, Microsoft Azure
• 5 years’ experience in managing ICT Infrastructure Projects
• 3 years’ experience in supporting VOIP Telephone system
• 3 years’ experience supervising IT staff
• 5 years’ experience in developing and executing IT Disaster Recovery and Backup Plan
• 5 years’ experience in configuring, supporting and administering Local and Wide Area Network
• 5 years’ experience in System administration and User Account Management
• 5 years’ experience in supporting datacentres

Key Outputs:
Reporting to the ICT Manager, the employee will:

• Manage Amatola Water ICT Infrastructure to ensure maximum reliability and Return on Investment (ROI) while supporting business objectives
• Review ICT Infrastructure trends and Amatola Water business needs and objectives and suggest improvements for the benefit of Amatola Water
• Investigate, analyse and recommend standard specifications for hardware and software and ensure that these are upheld
• Manage ICT Operational staff to ensure efficient support is provided to all Amatola Water computer users
• Ensure that the ICT Department provides prompt and efficient technical support to staff
• Establish internal Service Level Agreements and ensure the achievement of these by the operational staff
• Take the necessary steps to ensure Business Continuity, Data Security and appropriate Disaster Recovery processes are in place
• Regularly review and update the disaster recovery plan
• Ensure that backups are done regularly and are successful in-line with the Disaster Recovery Plan
• Ensure the training of end-users on standard products, aligned with HR, to increase efficiency and development of Amatola Water staff
• Coordinate with Supervisors, Human Resources and Information Technology staff to identify the ICT training needs within Amatola Water
• Review the assessment of ICT literacy within Amatola Water and oversee the implementation of necessary initiatives to
• Manage all resources of the unit
• Motivate and develop staff including setting KPI’s for performance contracts and conducting performance reviews
• Allocate work according to expertise and developmental needs
• Risk Management, IT Strategy, Policy and Budget development and implementation
• Develop, review and keep up-to-date the relevant policies and procedures
• Ensure that policies and procedures are implemented correctly
• Develop the relevant IT portions of corporate documents such as annual reports and business plans

Key Competencies:

• Computer literacy
• Valid unendorsed driver’s license
• Communication skills
• Motivational skills

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

 

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