ICT Operations Manager (Client Based)

Recruiter:

Nambiti Technologies

Job Ref:

JHB001944/KK

Date posted:

Thursday, March 10, 2022

Location:

Capetown, South Africa

JOB SUMMARY:
We are looking for an ICT Operations Manager for our client based in Cape Town.

JOB DESCRIPTION:

Responsible for:

Leading and monitor team productivity and address issues as they arise to ensure maximum efficiency and consistent service experiences.
Ensure controls and access management procedures are adhered to.
Management of ICT assets to ensure required stock is available and ICT assets are managed cost effectively.
Financial management including budgeting and accounting.
Closely monitor staff interventions supportively, to ensure standards are maintained and risks are kept at bay.
Ensure approved processes and policies are understood and adhered to.
Document all processes and procedures to ensure consistency and repeatable success.
Update of Standard Operating Procedures to be in line with work instructions.
Strategic planning to ensure the ICT Services support and Operations unit is aligned with future business requirements whilst up to date with the latest technologies.
Maintain the ICT Service catalogue.
Oversee and guide technical service delivery.
Provide support and guidance to stakeholders via Service Desk.
Ensure ICT Incidents are dealt with accordingly via a well define and measured Incident Management process.
Ensure business and user requests are fulfilled within SLA via a well define Request fulfilment process.
Communication and reporting to internal and external stakeholders on performance of ICT Service Delivery.
Establish a development plan to grow ICT Service Operations staff.
Management reporting, handling escalations, staff, customer and management concerns, requests, issues, and enquiries.
Continuously monitor metrics and leverage customer feedback to drive continuous improvement of service practices.
Work very close with the CIO in linking and monitoring that all ICT operation are still in line with the ICT digital strategy to realise the companys mandate.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Business Process and Test Analyst
Location: Cape Town
Salary: Market Related Monthly
Responsibilities:Business Analysis (45%)Evaluate and analyse information.Evaluate, analyse and document current and future business processes to determine their viability, identify strengths and weaknesses in operations and explore ways IT can improve, enhance, and reduce costs and optimize benefits.Ascertain and negotiate needs and expectations of multiple stakeholders.Manage and facilitate...
2 days ago

Desktop Support
Location: Cape Town
Salary: Market related Monthly
Job SummaryTo support a multi-user computing environment and ensure continuous, optimal performance of IT services and support systems.Job RequirementsEE position:Preference will be given to previously disadvantaged people. Qualifications and Experience:Driver’s license and own vehicle is essential.Minimum 3 years working experience in a technical support role.Bachelor’s Degree or...
5 days ago

Desktop Support
Location: Cape Town
Salary: 1000 Annually
To support a multi-user computing environment and ensure continuous, optimal performance of IT services and support systems.
5 days ago

Junior Systems Analyst
Location: Cape Town
Salary:
5 days ago

Helpdesk Agent - CT (Nov 2025)
Location: Cape Town
Salary: 11000
Helpdesk Agent Cape TownSalary R11 000,00A company in CT is looking for an IT Helpdesk Agent.
6 days ago

JP 17066 - ICT Manager-Western Cape
Location: Capetown
Salary: Market Related
ict manager-Western Cape
10 days ago

Senior Accountant
Location: Cape Town
Salary: Market related
My client is looking for a Senior Accountant who thrives on clarity, consistency, and building finan
40 days ago

Senior Network Administrator
Location: Cape Town
Salary:
Our client is looking for a Senior Network Administrator whose purpose is to implement and support organizational-wide network services, and directives from the Security team and maintain networking documentation. The candidate will monitor and support network equipment, do performance monitoring on existing networks, and provide second-line support to the helpdesk. The candidate will contribute t...
76 days ago

Hotel Assistant Food and Beverage Manager
Location: Bantry Bay
Salary: Market related
Assist in leading the daily operations of The Bistro, Botany, Pool Area and other outlets
1 day ago

ITApplications Support Analyst
Location: Cape Town
Salary:
1 day ago

ICT Operations Manager (Client Based)

Similar jobs you might be interested in:

Create a free job alert for ICT Operations Manager (Client Based) in Capetown