ICT SERVICE PROVINCIAL MANAGER (5 Years Fixed term contract)

Recruiter:

Kamo Placements

Job Ref:

JHB000676/MS

Date posted:

Tuesday, June 15, 2021

Location:

Pretoria, South Africa

SUMMARY:
To provide strategic direction, leadership and management of Tier 2 Provincial operations by overseeing the rendering of ICT services, monitoring and reporting on programme/project performance, improving customer satisfaction and promoting customer advocacy, enhancing long-term client relations which is evidenced by improved Client satisfaction levels. Additionally, to oversee the effectiveness an

POSITION INFO:

JOB DESCRIPTION

Provide input to the development and implementation of the SITA Provincial and Local

Government Service Strategy

Drive continuous improvement to improve service delivery to customers
Consolidate and facilitate the implementation of the Provincial Government departments IT and Procurement Plans in respect of the SITA mandate
Provide direction and leadership in the general management and operations of the Province
Drive customer satisfaction excellence through effective Customer Advocacy strategies
Provide thought leadership to clients with regard to digital solution provisioning
Ensure effective management of resources (i.e. budget/finances, asset) within the Province.
Ensure effective Human Capital Management (Leadership)
Implement Service Delivery Model for Tier 2 Province capabilities, as per the SITA Tiered
Distribution Model
Manage compliance management processes within the department
Responsible for the Financial Management for the Province in order to ensure revenue generation/ profitability
Ability to attract/grow new business thus growing revenue in the province.

JOB REQUIREMENTS

Minimum: Bachelors Degree / B.Tech in Business Management, Information Technology,
Computer Science, or Commerce and/or equivalent (NFQ Level and Credits).
Experience: 8+ years management/leadership experience within an IT environment, of which 4 years experience as a general manager or senior manager in corporate/public sector organisation.
Technical Competencies Description

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ICT SERVICE PROVINCIAL MANAGER (5 Years Fixed term contract)

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