ICT SERVICE PROVINCIAL MANAGER (5 Years Fixed term contract)

SUMMARY:
To provide strategic direction, leadership and management of Tier 2 Provincial operations by overseeing the rendering of ICT services, monitoring and reporting on programme/project performance, improving customer satisfaction and promoting customer advocacy, enhancing long-term client relations which is evidenced by improved Client satisfaction levels. Additionally, to oversee the effectiveness an

POSITION INFO:

JOB DESCRIPTION

Provide input to the development and implementation of the SITA Provincial and Local

Government Service Strategy

• Drive continuous improvement to improve service delivery to customers
• Consolidate and facilitate the implementation of the Provincial Government departments IT and Procurement Plans in respect of the SITA mandate
• Provide direction and leadership in the general management and operations of the Province
• Drive customer satisfaction excellence through effective Customer Advocacy strategies
• Provide thought leadership to clients with regard to digital solution provisioning
• Ensure effective management of resources (i.e. budget/finances, asset) within the Province.
• Ensure effective Human Capital Management (Leadership)
• Implement Service Delivery Model for Tier 2 Province capabilities, as per the SITA Tiered
• Distribution Model
• Manage compliance management processes within the department
• Responsible for the Financial Management for the Province in order to ensure revenue generation/ profitability
• Ability to attract/grow new business thus growing revenue in the province.

JOB REQUIREMENTS

• Minimum: Bachelors Degree / B.Tech in Business Management, Information Technology,
• Computer Science, or Commerce and/or equivalent (NFQ Level and Credits).
• Experience: 8+ years management/leadership experience within an IT environment, of which 4 years experience as a general manager or senior manager in corporate/public sector organisation.
• Technical Competencies Description

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