ICT SERVICE PROVINCIAL MANAGER (5 Years Fixed term contract)

 

Recruiter:

Kamo Placements

Job Ref:

JHB000676/MS

Date posted:

Tuesday, June 15, 2021

Location:

Pretoria, South Africa


SUMMARY:
To provide strategic direction, leadership and management of Tier 2 Provincial operations by overseeing the rendering of ICT services, monitoring and reporting on programme/project performance, improving customer satisfaction and promoting customer advocacy, enhancing long-term client relations which is evidenced by improved Client satisfaction levels. Additionally, to oversee the effectiveness an

POSITION INFO:

JOB DESCRIPTION

Provide input to the development and implementation of the SITA Provincial and Local

Government Service Strategy

  • Drive continuous improvement to improve service delivery to customers
  • Consolidate and facilitate the implementation of the Provincial Government departments IT and Procurement Plans in respect of the SITA mandate
  • Provide direction and leadership in the general management and operations of the Province
  • Drive customer satisfaction excellence through effective Customer Advocacy strategies
  • Provide thought leadership to clients with regard to digital solution provisioning
  • Ensure effective management of resources (i.e. budget/finances, asset) within the Province.
  • Ensure effective Human Capital Management (Leadership)
  • Implement Service Delivery Model for Tier 2 Province capabilities, as per the SITA Tiered
  • Distribution Model
  • Manage compliance management processes within the department
  • Responsible for the Financial Management for the Province in order to ensure revenue generation/ profitability
  • Ability to attract/grow new business thus growing revenue in the province.

 

JOB REQUIREMENTS

  • Minimum: Bachelors Degree / B.Tech in Business Management, Information Technology,
  • Computer Science, or Commerce and/or equivalent (NFQ Level and Credits).
  • Experience: 8+ years management/leadership experience within an IT environment, of which 4 years experience as a general manager or senior manager in corporate/public sector organisation.
  • Technical Competencies Description


 

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